Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.
ABOUT THE JOB
The Director of IT Program and Performance Management will lead the development, execution, and continuous improvement of our IT strategy and key strategic programs. This key leadership role requires strategic vision, persuasive communication, deep execution, and analytical skills. You will work closely with senior leadership across IT and business functions, including the product team, to ensure that technology investments align with corporate goals and deliver measurable value. You will also manage IT performance, optimize processes, and drive business-IT alignment through effective roadmaps and key performance metrics. You will also lead a couple of high-priority IT driven modernization projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
Strategy & Planning:
Lead the development and execution of the IT strategy, ensuring alignment with the overall business and corporate goals.
Collaborate with senior business leaders, product teams, and other stakeholders to ensure IT strategies support business objectives and product development.
Develop, maintain, and communicate a comprehensive IT roadmap that aligns with the corporate roadmap and product development cycles.
Ensure that technology initiatives align with product, corporate, and business goals to support digital transformation and competitive advantage.
Business Relationship Management:
Serve as a primary liaison between IT, OPS, Clinical, PX, Growth, and Product teams, fostering strong collaboration to ensure alignment and transparency between technology and business units.
Build and nurture relationships with senior business leaders and product managers to understand business priorities and deliver innovative IT solutions that meet those needs.
IT Performance Management:
Oversee the establishment and continuous monitoring of IT performance metrics, ensuring those reflect the value of IT investments.
Publish and communicate IT performance metrics and data-driven insights across the organization, highlighting the achievements and areas for improvement.
Regularly assess IT service levels, identify gaps, and facilitate corrective actions to improve outcomes.
Showcase Value of IT Investments:
Work with senior leadership to define the business case for IT investments and ensure IT initiatives deliver measurable business value.
Regularly report on the return on investment (ROI) of key IT projects, initiatives, and innovations.
Develop and present regular reports and dashboards to senior leadership, demonstrating how IT contributes to business success and competitive differentiation.
Identify and Drive Process Improvements:
Continuously evaluate IT operations, processes, and workflows, identifying opportunities for improvement and efficiency.
Lead process improvement initiatives that reduce costs, enhance productivity, and improve the overall effectiveness of IT services.
Work with cross-functional teams to implement process changes, ensuring effective adoption and measurable improvements.
QUALIFICATIONS
Bachelor's degree in Computer Science, Business Administration, or a related field. A MBA is strongly preferred. 10+ years of experience in IT leadership roles with a focus on IT strategy, performance management, business alignment, and project execution.
Strong Strategy consulting and Change Management experience
Proven experience working with product teams to align technology, product, and business strategies.
Demonstrated success in managing IT roadmaps, leading cross-functional teams, and delivering strategic IT projects.
Experience with best practices in IT governance frameworks, ITIL, and service management.
Understanding of product development processes and how IT can enable agile product delivery.
Strong Visio, Excel, and PowerPoint Skills
Good experience managing large budgets and performing what-if financial analysis.
DESIRED ATTRIBUTES
Strong ability to align IT initiatives with business and product strategies to drive long-term growth.
Excellent interpersonal and collaboration skills to build relationships across IT, product, and business teams.
Expertise in defining, tracking, and reporting on IT performance metrics and KPIs.
Deep understanding of business operations, product development cycles, and how IT supports organizational goals.
Proven ability to drive process improvements and manage change in a dynamic environment.
Excellent communication and presentation skills with the ability to translate complex technical concepts for non-technical stakeholders.
Proven experience in managing cloud infrastructure at scale, including cost optimization, security, and compliance.
Strategic thinker with a focus on results and business outcomes.
Strong problem-solving skills and the ability to handle complex operational challenges.
Highly organized, with the ability to manage multiple priorities and projects.
Collaborative leader with the ability to influence stakeholders across the organization.
Excellent leadership, communication, and interpersonal skills.
Passionate about technology, innovation, and creating operational efficiencies.
Pay Range: $160,000 - $185,000/yr
The actual offer may vary dependent upon geographic location and the candidate's years of experience and/or skill level. This position is also eligible for an annual incentive.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.
Marathon Benefits Summary
We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.
Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule
