Our client is seeking an onsite Customer Service Representative to join their Rockville, MD team and provide exceptional customer service. Excellent phone skills and a strong attention to detail are key in this role. If you have experience in handling incoming phone calls, responding to emails and voicemails, and possess a keen ability to route calls effectively, we want to hear from you!
About the Job:
Answer and document incoming phone calls.
Provide accurate information to callers from the website and other platforms.
Send faxes or print documents when requested.
Monitor and respond to emails and voicemails.
Route calls to the proper destination when required.
Complete additional administrative or other relevant tasks as needed.
About You:
1+ years of call center experience is highly preferred.
Bilingual with English and Spanish fluency is highly preferred.
Excellent phone presence and communication skills.
Experience with SharePoint and tech savviness is preferred.
Possess strong attention to detail and accuracy.
About the Position:
$23/hr while temporary.
$32/hr when permanent.
100% on-site in Rockville, MD during the first six months.
Hybrid once permanent.
Free parking!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .
