Dept Number/Name: 0-0435-000 / Housing & Residential Edctn

Salary Plan: Administrative

Job Code/Title: 4730 / Operations Coord

Hiring Salary/Salary Range: $50,000

Position Number: 00058528

ORGANIZATIONAL SUMMARY:

The Department of Housing & Residential Education is dedicated to creating safe and welcoming residential communities that promote student success. The department enhances the residents' ability to graduate in a timely manner by offering programs, services, facilities and learning communities that support the academic needs and goals of the residents. Through our focus on education, facilities, and responsible stewardship, Housing & Residential Education is aligned with and supports the USF Strategic Plan.

POSITION SUMMARY:

The Housing Assignments Coordinator works closely with other professionals in Housing and Residential Education (HRE) to administer and manage the housing and residence education program serving over 6,400 on the Tampa campus and 200 on-campus students in Sarasota/Manatee. This position has primary responsibility for managing the on-campus housing assignments processes, room selection processes, room transfer process, as well as general development and operation of the StarRez Housing Management System (StarRez) for populations including, but not limited to First-Time in College, Returning students, Transfer students, and special populations in housing. This position will primarily service a range of residential populations and campuses. Some evenings and weekend work, required.

RESPONSIBILITIES:

Occupancy Management
Oversee daily management of on-campus housing assignments processes including residence hall assignments, room selection processes, room changes, space management, etc. for non-program specific populations
Maintains accurate records of affiliated property's occupancy rosters.
Works with department and campus partners to coordinate ADA assignments for students with special accommodation needs.

Developing reports, forecasting, and anticipating trends
Develop custom reports and queries for individuals, departments, and outside entities.
Assist with the coordination of all occupancy, usage, and reporting efforts for the Office of Housing and Residential Education, including identifying trends, projections and
forecasting of future housing needs.

Serves as an administrator for StarRez application and processes.
- Make recommendations for improving areas of efficiency, sustainability, training, and automation.
- Trains users and functional teams in the StarRez modules in which they work. This occurs on a one-on-one, departmental, and inter-department format.

Engagement
Approach service delivery and office operations in a friendly, positive and professional manner.
Research and respond to complex inquiries from students, parents, and campus partners in order to provide or clarify information on Housing & Residential Education services, options, programs, policies or procedures.
Serve as a secondary supervisor for student assistants (performing a variety of roles and functions, i.e. Office Assistant,
Desk/Reception, Summer Call-Center, etc.).
Conduct presentations and staffing the resource table about on-campus housing for new student events.

Participate in various internal and external meetings related to occupancy
management
Participate in after-hours rotation for assignments related issues.
All other Duties as Assigned

POSITION QUALIFICATIONS:

MINIMUM:

This position requires a Bachelor's degree, with at least one year of customer service experience; or a Master's degree in Hospitality, Business or related.

FLSB1310 Equivalency:

4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.

PREFERRED:

Master's Degree in Higher Education Administration, MBA, or related field from a regionally accredited university/college and three years of related experience of University Student Housing or Student Affairs experience preferred. Experience with writing SQL statements, databases, RMS, StarRez and process improvement practices are a plus.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: #####

Posting Date: 12/11/2024

Posting End Date: 12/25/2026

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.

The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

USF's Equal Opportunity Affirmative Action Statement .

Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location

Campus map and location overview: USF - Tampa Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .

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