Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.Minimum
High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
Ability to work in a fast-paced environment
Ability to work weekends on a regular basis, work any shift and work overtime as needed
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Desired
Knowledge of company policies, procedures, and organizational structure
Familiarity with industry/technical terms and processes
Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Promote and follow company initiatives
Greet customers, answer questions, and suggest product to enhance service and meet sales goals
Maintain cleanliness of customer service area and equipment
Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
Follow store policies and procedures
Perform cleaning tasks in accordance with the duty rosters and cleaning standards
Follow standards for merchandising, stocking, rotating, and storing all products
Follow cash handling and register policies
Follow inventory stocking and recording guidelines
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
