At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
Location/Division Specific Information
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.
Discover Impactful Work:
Ensures achievement of Third Party Lab Operations group objectives through leadership and development to meet the needs of the business. Acts as Project Manager for key studies and a back-up for the Associate Director PM when required. Advises on Third Party Lab Operations issues and identifies areas within Third Party Lab Operations for development and efficiencies in performing tasks. Liaises with major sponsor's operational personnel and manages all project related activities internally and with external vendors. We are hiring at the Associate Manager and Manager level.
A day in the Life:
Manages and motivates Third Party Lab Operations staff. Recruits, trains, develops, and assesses employees' performance. Writes, evaluates, amends and deploys procedures and SOPs in global alignment. Monitors SOP and key task compliance.
Serves as chief liaison between sponsor and all PPD internal departments performing the required tasks during the conduct of the study. Controls, manages and delegates day-to-day activities during the course of the clinical trial to resolve any issues and answer queries.
Conducts regular face-to-face client meetings and continuously addresses client concerns and interprets needs in order to increase client satisfaction
Manages client and/or program level oversight and relationship to pro-actively address needs, expectations and modifications across similar studies.
Establishes and advocates high-level of customer service for clients and programs to support continued service and growth of relationship.
Plans and supports work flow of team members. Performs as a mentor and trainer, identifies and coaches on areas for development and efficiencies in performing tasks. Authors, reviews, revises and implements relevant procedural documents.
Serves as a back-up for the Associate Director PM, when needed and advises on action plans.
Keys to Success:
Education
Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Experience
Associate Manager Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years) or equivalent and relevant combination of education, training, & experience. 1+ year of leadership responsibility
Manager: Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years) or equivalent and relevant combination of education, training, & experience. 1+ year of leadership responsibility
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills, Abilities
Strong verbal, written and presentation skills
Solid Microsoft Office skills for analysis and presentation of data
Critical thinking skills to support quality decision making
Advanced knowledge of project management theories, principles and best practices relating to lab operations
Strong attention for detail orientation and compliance with procedures and policies
Effective client relationship management skills
Strong supervisory and management skills with ability to work effectively at all levels
Proficient in problem solving and prioritizing
Strong analytical and quantitative skills
Ability to multi-task and handle pressure
Work Environment
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel. (Recruiter will provide more details.)
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
