Communications Engineer (Cisco VoiP Engineer) at Kforce Inc

Posted in Other about 3 hours ago.

Location: Los Angeles, California





Job Description:


RESPONSIBILITIES:

Kforce has a client that is seeking a Communications Engineer (Cisco VoiP Engineer) in Los Angeles, CA.

Summary:
The Communications Engineer helps support all administrative, planning and monitoring aspects of Call Center Symposium, Converge IVR, In House Webex, Rightfax, Cisco Universal Call Manager and UCCE/PCCE.

Duties:


  • Assist with planning the installation, configuration, and design of telecommunication devices and services

  • Help secure operation, as well as participate in disaster recovery preparation to ensure communications are in place

  • Contribute with disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of an outage

  • Perform research, evaluation, installation, and upgrades of Telecom hardware and applications

  • Assist Helpdesk in areas concerning telecommunications and work with network administration to resolve connectivity issues

  • Be proactive with training and ensure that documentation is created so that junior staffs can grow and handle such issues with ease in the future

  • Troubleshoot, rebuild, recover and tune telecom equipment

  • Adhere to standard operating procedures (SOP's) to guarantee a stable environment

  • Work closely with business units/end-users, and vendors resulting in solutions for growth and success

  • Help with monthly telecommunication system risk analysis and assessment reports

  • Provide the above-mentioned support in a 7x24 operation

  • Collaborate with the Help Desk

  • Responsible for all aspects of administration and monitoring of Call Center Symposium, IVR, AT&T Connect Conferencing, Right fax, Cisco Universal Call Manager, WebEx, IM and UCCX

  • Perform monthly telecommunication system risk analysis and assessment reports

  • Perform other duties as assigned







REQUIREMENTS:



  • Cisco Certification in Voice over Internet Protocol (VOIP); UMC 8.5 and UCCX Certification; Converge IVR preferred

  • At least 3 years of experience in telecommunications administration

  • Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE/PCCE, UCM, CVP, VXML, SIP Trunking, Convergys IVR, Webex, Jabber, Voicent and AVST)

  • Demonstrate working knowledge in voice recording technologies such as NICE

  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Timing and prioritization of production jobs to meet deadlines and regulatory compliance

  • Critical thinking skills and a team player

  • Strong communication (written and verbal), project management, and organization skills

  • Display effort on personal growth while contributing to the advancement of the department and company as a whole






The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.



We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.



Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.



This job is not eligible for bonuses, incentives or commissions.



Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.





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