Kforce has a client in need of a Business Analyst in Boston, MA.
Responsibilities:
Work with various stakeholders, and application owners to solicit, review, analyze, define, and document overall business/technical requirements
Support Applications Operations initiatives in the development of work plans, estimates, and timelines
Gather and document workflow, high-level and detailed gap analysis, and sometimes business and technical requirements by guiding stakeholders through their workflow processes
Maintain and manage current state and future state documentation, help build run books to operationalize current implementation
Develop use case scenarios for the user acceptance testing process
Work with IT Operations (Application Operations, Desktop, Server, and Network Teams) to obtain an understanding of products and the documentation requirements
Document process workflows and update existing ones as needed
Update and improve on existing documentation as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation
Edit technical specifications and requirements to improve quality and clarity of the documentation
Ensure technical information is well structured and flows well through documents
Determine any duplication and/or what documents can be combined
Create user documentation for a variety of systems, including how-to guides, troubleshooting procedures and instruction manual for various audience comprehension
Identify business processes, and design solutions to solve business problems; The candidate will analyze business and user needs, and document specifications to meet those needs, identify data collection strategies to expand and populate various systems
Develop technical solution documentation and guidelines, business requirement documents for SharePoint and M365 platform projects
Create Adobe Forms based on business requirements
REQUIREMENTS:
College degree or equivalent experience in Computer Science, Technical Systems, or related field
3+ years of work experience as a business, data, or systems analyst, preferably within an IT department or large matrix organization
Experience working with operations departments to obtain an understanding of technical systems and the documentation requirements
Experience with SharePoint and M365 Office Suite
Experience mapping processes using Visio or similar tools
Proficiency in image-capture software, such as Snipping Tool or SnagIt
Proficiency with collaboration tools such as Microsoft Teams, Go-To meeting, and Zoom
Self-motivated and organized with the ability to work with minimal supervision; Take ownership and ability to work within deadlines/timelines and within the scope
Strong written, verbal communication, and presentation skills required
Ability to work independently and within a team environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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