The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.


Our client is seeking a Data Center Operation Technician in Englewood. CO.


Role Description
• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Physical device alert review throughout data center
• Incident triage and escalation
• Provide local access and escort for vendors.
• Perform remote hands work for internal and external customers.
• Perform data entry tasks for ongoing infrastructure changes and customer installations.
• Assist and/or complete physical installations.
• Maintain clean and organized cabinets, cables, and cages during installation of equipment.
• Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
• Document troubleshooting and problem-resolution steps.
• Provides onsite support for hardware and systems as instructed by partner teams.
• Maintain cleanliness of the Data Center and surrounding supporting areas
• Perform Datacenter Infrastructure Environmental Monitoring
• Perform Facilities Rounds and escalate pertinent information.
• Process all in and outbound shipping/receiving.
• Immediately report facility alarms to the local Facilities Operations Engineer
• Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
• Complete End of Shift Reporting
• Maintain cabling and general usage item inventory levels.
• Maintain proficiency level with tools and systems used to deliver support.


Skills & Requirements


• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of Microsoft Operating systems
• Fundamental knowledge of networking - Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Excellent verbal and written communication skills
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
• Minimum 2 years of experience working within an IT Support environment.
• Coding / API programming experience
• Scripting experience with Linux, PowerShell, Pearl, Python etc.
• Ability to climb ladders and work aloft.
• Ability to work in cold temperature environments.
• Ability to maneuver pallet jacks and lift heavy objects.
• Ability to pull and install cabling.
• Driving (must possess valid driver's license and insurance)


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1168049 - Renee Theoret