BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Summary
The Credit and Collection Specialist will be responsible for collections on all open credit balances as well as reviewing and approving new customer applications, monitoring existing customers' credit limits, investigating returned goods and providing assistance to sales representatives regarding customer account information. The specialist will also assist in other administrative duties such as filing, answering phones and photocopying. This position requires good communication skills, strong attention to detail and excellent organizational abilities.
Responsibilities
Approve or deny customer requests for credit based on established guidelines.
Monitor delinquent accounts and take appropriate action to collect past due amounts.
Investigate and reconcile any discrepancies related to returns, shipments, or customer claims.
Maintain accurate records of customer transactions and account information.
Assist Sales Representatives by providing them with updated customer information and credit status.
Communicate professionally with both internal and external customers via phone, email, or written correspondence.
Collaborate cross-functionally with various departments to resolve customer issues or disputes.
Stay informed about changes in customer policies, payment terms, and industry trends.
Perform administrative tasks such as filing, data entry, and document management.
Address customer queries promptly and courteously, working towards timely resolutions.
Maintain a positive attitude and provide excellent customer service throughout the collection process.
Qualifications
Bachelor's degree required with a focus in Business Administration, Finance, or a related field preferred.
Minimum 3 years of experience in credit and collections, preferably within a medical device or healthcare environment.
Proven track record of successfully managing credit and collection activities.
Excellent verbal and written communication skills, with proficiency in English.
Strong analytical and problem-solving abilities.
Detail-oriented mindset with a focus on accuracy and organization.
Ability to work independently and collaboratively in a fast-paced team environment.
Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Experience using ERP systems for order processing and customer relationship management.
Knowledgeable about relevant compliance regulations and legal requirements pertaining to credit and collections practices.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
