The Sr. Account Manager is responsible for ensuring clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed client needs and expectations.

Essential Functions

• Manages day to day client relationships through comprehensive knowledge of client's benefit plan and product offerings.


• Daily interaction with clients, providing preventative consultation, analysis, and issue resolution


• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes and escalated issues.


• Lead bi-weekly Commercial Client call to review operational performance and outstanding items


• Help support Summer and Fall Benefit Fair Enrollment Fairs


• Assist with Monthly Performance Guarantee Preparation


• Lead the creation of Client Webinar content and present to members


• Work with CRP team and client to create custom member communications


• Track and assist with Legislative bill research and analysis


• Support recurring and ad-hoc reporting


• Collaborate with Clinical Partners to provide strategic solutions for member issues

Qualifications

• Bachelor's degree in related field or 8+ years of experience


• Excellent PC skills including Microsoft Office and Internet experience


• Excellent verbal and written communication and presentation skills


• Strong analytical and problem-solving skills


• Strong focus on book of business client satisfaction and client retention results


• Demonstrated ability managing projects, utilizing proven project management processes


• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency


• Ability to travel overnight (Texas only) up to 30%.


• Preferred candidate lives in Texas

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.