The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.
We are currently hiring for the Overnight Shift:10:00 pm - 6:30 am, Tuesday - Saturday
A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.
A Tier 2 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.
A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.
Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.
Duties:
Manage building service requests through resolution.
Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
Remote Hands Management
Work Order Completion Process
Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
Infrastructure projects (Internal/Customer)
Cage and Cabinet Build-Outs
Overhead Installations
Rack and Stack
Navigate and utilize a CMMS system
Follow direction of data center technicians in regards to day-to-day activities
Provide physical security within the CoreSite premises
Provide day-to-day exceptional customer service and support
Maintain and complete regular facility and security tours documenting and responding to found issues
Assists with managing systems to avoid unplanned customer-impacting outages
Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
Use developed procedures to solve problems
Assist in asset and consumable inventory management
Responsible for the tracking and proper labeling of all equipment per established procedures
Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
Incident escalation and report writing
Responsible for notifying customers, management and facility teams of security system alarms and security breaches
Responsible for managing the loading dock shipping and receiving
Assists with managing systems to avoid unplanned customer-impacting outages
Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
Knowledge, Skills & Abilities:
Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
Basic knowledge of fundamentals and best practices of cabling media types
Basic understanding of 568A and 568B color codes and applications
Familiar with CCTV and access and control security systems
Ability to communicate effectively with customers and internal staff
Good troubleshooting and problem solving skills
Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
Able to write concise and accurate reports
Ability to work independently, but as part of a team concept
Schedule flexibility with ability to work non-standard business hours
Exhibits a strong work ethic and accountability
Successfully meet CoreSite professional standards
Be able to follow all escalation procedures in regard to critical or emergency situations
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Operate Hand and Machine Tools (hammer, drill, saw, etc.)
Operate electrical tools such as a multi-meter or infrared camera
Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH's, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems
Education/Experience:
High School Diploma or greater
2+ years of experience in either facilities or telecom industry
Experience as an installer in a mission critical facility is a plus
Be able to pass an extensive background check including criminal history, professional references, and employment and education verifications.
Physical Demands and special requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to stand 1/3 - 2/3 of the time
Ability to walk 1/3 - 2/3 of the time
Ability to sit 1/3 - 2/3 of the time
Ability to climb and balance 1/3 - 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time
Ability to reach with hands & arms 1/3 - 2/3 of the time
Ability to smell, talk & hear
Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time
Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan with a 15 percent discount
16 days of paid time off (PTO)
11 paid company holidays and additional floating holidays
School visitation and elder care paid time off
Parental leave, adoption and surrogacy benefits, and family planning/fertility support
Wellness reimbursement program & wellness incentive program
Free parking or a company contribution toward a public transit pass
Education reimbursement and student loan debt assistance program
Employee assistance program, childcare resources, and personal finance management support
Pet insurance
Charitable matching program
Discounts on travel, computers, wireless plans/devices, restaurants, entertainment, apparel, beauty/spas, sports, and outdoor activities
