Direct phone contact with Vendors, Customer Service, Sales Representatives, Buyers, and Customers on issues related to customer returns.
Work closely with Customer Service to resolve any discrepancies related to RMA receipts.
Perform research related to return discrepancies when required.
Work with vendors to obtain RMA numbers to return defective or RMA exception products.
Develop working relationships with assigned vendors.
Complete credit transactions on all RMAs in the system.
Make disposition decisions on non-compliant returns.
Communicate through email and/or verbally to Customers, Sales Representatives, and the Purchasing team on all products being returned to the customer due to non-compliance.
Process all customer refusals in the warehouse and on the system.
Process all misships for warehouse research and credit when applicable.
Escalate to the Supplier team if vendors are not responsive to return requests.
Manage Return Center processes for strategic customers.
Perform other Return Center/Warehouse functions when needed.
Meet service standards set forth by Return Center management on all assigned functions.
Order packaging material from vendors.
Transfer products into and out of Return Center warehouses accurately.
Perform part setups in the system for alternative inventory programs.
Scan products into and out of system locations accurately.
Maintain inventory integrity in the return center warehouse.
Other duties as assigned.
Regular attendance is an essential function of the RMA Support Representative.
Safety Requirements:
Demonstrates awareness and commitment to safe work practices
Follows safety policies and procedures in performing duties
Demonstrates responsibility for personal safety and that of others
If required to operate equipment, does so in a safe manner and according with policies and procedures
Promptly reports any defective equipment and unsafe working conditions
Recognizes and addresses unsafe working conditions or practices
Applies safe working practices in daily job duties
