Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.
Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed, and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.
Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.
JOB SUMMARY
The Vice President, Maryland will report to the EVP/COO. The VP, MD works closely with and has oversight from the Senior Vice President of Clinical Strategy. The VP, MD plays a critical role in helping Volunteers of America Chesapeake & Carolinas achieve their vision to provide high quality and innovative programs within the region. The VP, MD will have overall strategic and operational responsibility for all program areas in its territory. The territory covers the behavioral health service lines of DC (District of Columbia). The position will be a part of the executive leadership team that drives the overall strategy for the organization and represents VOACC (Volunteers of America Chesapeake & Carolinas) on a local, regional, and national level. The VP, MD will develop deep knowledge of their region, program operations, and strategic plan. Key focus areas include ensuring first-class quality programs that are sustainable, responsibly managing the financial and business aspects of the region, developing and maintaining external relationships, and driving healthy leadership, employee culture and a regional champion for our Diversity, Equity and Inclusion initiatives. The VP, MD will be responsible for a variety of significant activities including internal operations, program expansion, risk management, leadership development and program evaluation. The VP, MD will be instrumental in ensuring consistent and effective internal processes and communications to ensure Volunteers of America Chesapeake & Carolina’s continued success.
KEY SKILLS
The Vice President, Maryland should have demonstrated leadership, coaching, and relationship management experience and strong demonstrated success managing stakeholder relationships.
Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based, financially sustainable, and outcome-based business line and staff. S/he will have developed and operationalized strategies that have taken a program, business line or organization to the next stage of growth.
Team Building and Development: The successful candidate will have managed and developed a strong team of staff based on the core values of the organization. This individual will serve as a “player/coach” to motivate and mentor his/her team to set performance goals.
Exceptional Communication and Influencing Skills: As a voice/advocate for VOACC, Vice President, Maryland Behavioral Health Services will have strong written and verbal communication skills. S/he will be a persuasive, credible, and accomplished communicator with excellent interpersonal and multidisciplinary project skills. This person must work with internal and external partners and other organizations, providing exposure for program and business line impact in a variety of professional journals and other media outlets. Ideally, this person will have served as an effective spokesperson at a state or national level.
Unwavering commitment to quality improvement in programs and excellence in organizational, financial and project management to achieve strategic objective results and manage a budget.
Fundraising experience with the ability to engage many stakeholders including foundations, individuals, faith-based partners, and civic organizations.
Ability to work effectively in collaboration with diverse groups of people.
Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for VOACC's mission and commitment to working collaboratively with a management team of senior professionals.
Solid judgment and dynamic leadership skills.
A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, faith-based organization environment.
An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
Strong analytical skills; financial acumen, basic business intuition, and common sense
Strong work ethic.
RESPONSIBILITIES:
External Relationships:
Working with our Development team, expand revenue generating and fundraising activities to support existing programs and the growth of VOACC; cultivate existing relationships and develop new stakeholder relationships.
Manage relationships with partner organizations and seek collaborations to enhance services and business line growth.
Build and own relationships with state or local agencies and local or state elected officials that impact business lines and programs.
Enhance, discover, align, and implement organizational vision and strategic objectives as established in VOACC's Strategic Plan
Ensure ongoing programmatic excellence and quality improvement (QI).
Demonstrate consistent financial performance and operational excellence, fundraising growth, communications, and systems; recommend timelines and resources needed to achieve the program outcomes and goals.
Work with staff to develop systems to ensure consistent, high-quality program outcomes.
Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth.
Any other duties as assigned.
EFFECT ON END RESULTS:
Deliver a financially sustainable and operationally efficient business unit in the territory responsible. This would include positive net margin, strategic growth and meeting targeted outcomes for all programs.
Grow territory through expanded quality services, partnerships, and potential acquisitions with a risk management plan for business unit.
Develop a group of leaders that can sustain and grow the territory in alignment with our strategic initiatives, core values and performance measurements and can in turn develop their teams. This will prepare a future succession plan and professional growth plan for all team members in the territory.
Enhance the brand and awareness of our vision, service offerings and housing solutions throughout the territory.
Ensure that VOACC Diversity, Equity and Inclusion initiatives are aligned to all organizational and regional employee culture aspects.
PHYSICAL REQUIREMENTS:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies, as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
REQUIREMENTS
Bachelor’s Degree in Human Services, Business Administration, or related field.
Master’s Degree preferred.
10+ years of professional experience in a management role, ideally in Health & Human Service
Highly organized and ability to adapt to distinct roles in an innovative, fast-moving environment; a driving force who manages toward clarity, performance measures and is solutions oriented.
A successful track record in setting priorities, shaping processes/systems, measuring outcomes through performance metrics, financial sustainability, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient organization.
Thorough understanding of business unit/program management; able to work effectively under pressure to meet tight deadlines and performance goals while minimizing risks to organization.
Knowledge of Maryland State and District of Columbia Agencies regulating services in multiple business lines.
Experience managing multiple service lines and a variety of populations in health and human services.
Excellent ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program operations replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships.
Personal qualities of integrity, respect, caring, credibility, and a commitment to Volunteers of America, Chesapeake & Carolina's mission.
Must know the fee for service billing structures (Medicaid/Medicare) and cost reimbursement contracts.
Must be able to adapt and embrace working in a faith-based organization and offer our ministry programs and services.
Strong problem solving and execution skills.
Proven change management skills with excellent verbal and written communication skills.
Experience working with state health plans, MCOs (managed care organizations), ACOs (accountable care organizations), HEDIS measures a plus.
Experience with progressive improvement/efficiency tools (i.e., Six Sigma Lean) a plus.
