Job Description:

Integrated

DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and
cutting-edge
, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position
is part of the

Customer Success
D
epartment

located
in

Boulder, C
olorado

and will be


fully remote

.

At
IDT

,
w
e are one global team.
We c
elebrate our differences, engage in healthy debate, and
are
inclusive. Together, we
accomplish

great things
!

The focus of this position is to enable our
customers'
success and satisfaction b
y
providi
ng
dedicated onsite and remot
e
assistan
ce on library preparation related inquiries. This position's main territory will be North America, with primary responsibility within the Northeastern region of the United States.

In this role, you will have the opportunity to:

• 
  

  Coordinat
  e
  and conduct NGS library prep
  a

  ration

  trainings of the Archer product lines at customer
  sites
  

  
  


• 
  

  Provid
  e
  remote customer educations
  on library preparation and data analysis topics
  via video
  calls
  

  
  


• 
  

  Investigate and answer post-sales customer inquiries and cases via email and
  phone
  calls
  

  
  


• 
  

  Discuss and resolve challenging cases collaboratively with other members of the customer success
  team
  

  
  


• 
  

  Assist the Sales team in pre-sales
  conversations, when
  technical expertise is
  required
  

  
  

The essential requirements of the job include:

• 
  

  Bachelor's degree
  in Molecular Biology, Genetics, Biochemistry
  , or a related field
  .

  
  


• 
  

  At least 3 years of experience in the Life Science industry, or academic research environment with hands-on experience with and theoretical knowledge of NGS library preparations and sequencing
  

  
  


• 
  

  At least 3 years of experience
  troubleshooting technical issues and resolving highly technical inquiries and
  support requests from customers or members of the scientific
  community
  
   
  

  
  


• 
  

  Ability
  to travel
  (up to
  50-75
  %)
  within territory, with occasional international travel.

  
  


• 
  

  Candidate must live close to a major travel hub

  
  

It would be a plus if you also possess previous experience in:

• 
  

  Prefer candidate to live in NJ, NY, MA, CT, PA or RI.

  
  


• 
  

  Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field

  
  


• 
  

  Previous experience in a customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry

  
  


• 
  

  Experience working with CRM systems
  ,
  Salesforce preferred
  

  
  

At
IDT
we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to
providing
enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.
Additional
information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for
IDT
can provide.

The salary range for this role is
$90,000
- $100,000

.

This is the range that we in good faith believe is the range of
possible compensation
for this role at the time of this posting.
This range may be
modified
in the future.

This job is also eligible for bonus/incentive pay.

We offer
comprehensive
package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay
is considered to be
wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee
remains
in the Company's sole discretion unless and until paid and may be
modified
at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

Apply Now