We are seeking an Analyst, Service Operations, to join American Tower's U.S. Tower division's Service Delivery organization. The organization executes and delivers various product lines including customer services programs and new asset developments, while also managing capital improvement and structural redevelopment projects across the Company's U.S. tower portfolio. You will conduct financial research to ensure issue resolutions for revenue-driving services programs, analyze data to support financial forecasting and other critical business evaluations. As a Services Operations Analyst, you will partner cross-functionally with the Finance, Supply Chain, Shared Services and IT departments to streamline and automate processes and implement reporting to ensure financial and production data alignment for revenue-driving services.
What You Can Offer Us
Support the Service Delivery Team with ad hoc analyses, data sourcing, research, and data modeling. Leverage data across multiple systems and advanced Excel skills (macros); present data in a digestible fashion, identifying trends, underlying storylines, and areas of opportunity.
Collaborate with the Supply Chain, Accounting, Revenue Services, and Collections departments to research all aging, open, rejected, duplicate, and deleted POs and/or invoices; determine root causes and complete corrective actions.
Support analyses of revenues and costs on all revenue generating services programs; work with the Finance and Services teams to ensure correct project cost allocations, identify gaps, and streamline processes to create more efficient and accurate financial reporting.
Support Service Delivery team process enhancements and automation initiatives with reporting and data analyses.
Partner with the Reporting team to create reports and dashboards, some of which will be custom in nature, to effectively support Leasing Services, Site Development Project Managers, and Program Managers.
Partner with Shared Services, or other relevant cross functional teams to conduct analyses on automation performance data to identify, analyze, and interpret trends or patterns.
Analyze Service Delivery projects' data, volume projections, and customer trends to support the Manager of Services
Operations and FP&A with national revenue forecasts, margin projections, and evaluations.
Build and manage system comparison reports to ensure data alignment across various customers.
Other duties as assigned.
What You Need to Succeed
Bachelor's degree required, with a concentration in Computer Science, Business or a related quantitative discipline preferred.
Minimum 3 years' related experience in a data analysis role required.
Minimum 1 year of experience using Power BI or other similar analysis tool to develop self-service reports and dashboards and manipulate large data sets required.
Ability to visualize and interpret data, including regression modeling, forecasting, and statistical analysis experience.
Ability to research and find reporting fields in a model when given a user interface data field from an end user.
Familiarity with financial terms and concepts.
Meticulous attention to detail with an appreciation for the relationship between data quality and the Company's success.
Strong planning and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
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