In a world where the hardest working Americans are strapped for both time and money, Jackson Hewitt is on a mission to be their advocate. For our clients, the tax return is the most important financial event of the year, and the biggest paycheck many will receive. We want to help them get their maximum refund, faster, and with fewer associated fees.
Under general supervision and in accordance with established company policies and procedures, the Multi Store Manager (MSM) participates in the management activities (staffing, productivity, tax prep work and marketing) for various offices within an assigned district. This position manages the day-to-day activities of seasonal team members assigned to several store locations. Drives the operation at each location to maximize the efficiency of Tax Preparer work and increase revenue and office profitability. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business
What you'll do here:
Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area. Manages leads from JHNet and other sources.
Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
Ensures all assigned locations meet company standards including but not limited to: office setup, buildouts and breakdown, technology setup, telecommunications, office supplies, and facilities maintenance. Maintains relationships with property managers and landlords.
Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Monitors goals, performance, holds/voids/rejects, discount reports, and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue via discounting, cash control, and tax return count in assigned areas.
Personal onsite visits to offices in the area and beyond frequently during the start and through the tax season.
Skills you'll bring for success:
High School Diploma/GED or equivalent related business experience.
Course of study in management or in tax preparation and/or accounting preferred.
Two years' previous management or supervisory experience required.
Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) preferred.
