New Orleans Louis Armstrong International Airport



POSITION SUMMARY:



The Zone Manager will partner and assist the Assistant Manager or General Manager in the operation of store(s) through leadership managing, training, coaching and mentoring fellow associates to deliver a first-class customer service experience relative to service and in-store execution.



DUTIES AND RESPONSIBILITIES:



* Put the customer first at all times (internal and external)
* Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
* Foster and role model an excellent employee experience where quality & engagement are promoted through the store
* Create and maintain good working relationships with fellow associates
* Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
* Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
* Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
* Where required, completion of store schedules and store payroll processes
* Follow company policies and procedures and maintain a safe working environment
* Key Holder (open and close store), where required



EDUCATION, EXPERIENCE, CERTIFICATIONS:



* High school diploma or equivalency required
* Minimum one year of retail or customer service experience preferred
* Ability to work various shifts in a 7/365 team orientated environment
* Excellent customer service skills and an ability to communicate effectively using the English
languageSelf-starter able to prioritize and handle various tasks simultaneously
* Ability to adapt to changing priorities and unexpected situations
* Proficiency required in reading, writing, and mathematics
* Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
* Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays
* Comply in all respects with the provisions of the Standards of Business Conduct Policy