Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Senior Program Specialist provides specialized and escalated support for Program Specialists and other essential operational functions.

Job Duties include:

• Supporting complex applications, eligibility questions and general responsibilities involving case consultation.


• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.


• Conducting second level reviews as needed.


• Performs research functions, analyze data, and provide customer service and support.


• Performs various duties as needed to successfully fulfill the function of the position.


• Provide mentoring support for Program Specialists.


• Researches, retrieves, and analyzes information.


• In coordination with management, ensure production and timelines are meeting program needs.


• Collaborate with management to support other program related activities.


• Identifies discrepancies and resolve problems.


• Establishes and maintains professional internal and external relationships.

Required Education: High School Diploma or GED, AND: 

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Ability to communicate verbally and in writing


• Ability to understand written material and instructions


• Excellent customer service skills


• Basic computer skills


• Detail oriented


• Ability to research information to obtain an answer or solution to a problem in a timely manner

Certifications:

• None

Advertised Physical Requirements:

• Ability to sit and talk for prolonged periods.


• Hand and finger dexterity.


• Engage in repetitive motion of the wrist, hand, and fingers. 


• Standard Office Environment.

Departmental Preferences:

• 
  

  Familiarity with contact center technologies Experience providing coaching, mentoring and specialized support to staff

  
  

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.