Job Description:

Solutions Services purpose is to serve and support our core stakeholders: our Clients, Agents, and Staff. By bridging gaps between functional service areas such as Professional Services, Vendor, and Project Management, our mission is to optimize processes, drive initiatives, and enable stakeholders to deliver exemplary experiences through technical, operational, and strategic execution.

The Purpose of Your Role
We are seeking an individual who has a fundamental understanding of the Salesforce platform and can help maintain and evolve our technology ecosystem to meet our business objectives by gathering requirements and feedback, designing scalable solutions, and collaborating on a product roadmap. The Salesforce Administrator should also excel in all areas of user management, such as support, training, and solution design.

The ideal candidate will have a strong relationship with stakeholders at all levels and will translate technical information into layman’s terms, providing clear explanations of solutions and their organizational impact. You will need to exhibit forward and strategic thinking, have innate technical expertise, and demonstrate flexibility to make incremental and tangible gains for internal stakeholders and the end users who support our organization’s strategic initiatives.

The Qualifications We’re Looking For

• Associates degree or equivalent years relevant experience.


• Salesforce Administrator Certification required.


• 2-3 years of hands-on experience with Salesforce required.


• Experience working in a contact center or with CcaaS tools is preferred.


• Strong attention to detail, with the ability to collaborate effectively in a team-oriented environment.


• Demonstrated adaptability, technical proficiency, and a problem-solving mindset.


• Analytical and driven, with a commitment to optimizing workflows, improving data integrity, and maintaining governance.


• Excellent communication skills, able to convey technical information to non-technical users.


• Displays an eagerness to continually improve their skills and learn new technologies.


• Practical understanding of workforce management, independent contractor models, on-demand workforce, and bringing disparate SaaS solutions together into a single operational environment.


• Thrive in a fast-paced environment with tight deadlines.


• Ability to lead and/or participate in virtual meetings in a distraction-free environment.


• A willingness to embrace challenges, take on new tasks proactively, and seek to always improve.

 

The Competencies You Bring

*Business Acumen *Individual Impact and Influence *Conceptual Thinking *Data Gathering & Analysis *Planning & Organizing *Problem Solving *Use of Functional/Technical Expertise

 

The Value You Deliver

• Administer and configure Salesforce, including user setup, profiles, permissions, and customizations, such as standard/custom objects, fields, page layouts, and workflows.


• Develop custom reports, dashboards, and analytics to provide insights for data-driven decisions.


• Serve as the primary point of contact for user support, troubleshooting, and basic questions about how the platform functions.


• Ensure data quality and integrity, performing regular audits and governance processes to maintain data standards.


• Collaborate with cross-functional teams to understand Salesforce needs, working with our onboarding agency for seamless integration and serving as a liaison for issue resolution.


• Identify and implement opportunities for automation and process improvements, staying current with Salesforce updates and assessing their applicability to the organization.


• Play a critical role in the design, development, documentation, support, and continuous improvement of the Salesforce ecosystem.


• Monitor and improve user adoption and engagement.


• Manage user licenses, profiles, permissions, groups, and rules in Salesforce.


• Configure changes to workflows, approval processes, fields, page layouts, record types, dashboards, and reports.


• Work with integrated applications including applicant tracking systems, Okta, pay systems, WFM systems, and data visualization tools.


• Effectively communicate (written and verbal) platform changes and release updates to end users and stakeholders.

 

Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.

• Ability to sit or stand at a desk for extended periods of time while working on a computer.


• Available for virtual meetings in a non-distracted environment.


• Ability to work independently and meet deadlines.


• Play a critical role in the design, development, documentation, support, and continuous improvement of the Salesforce ecosystem.


• Monitor and improve user adoption and engagement.


• Manage user licenses, profiles, permissions, groups, and rules in Salesforce.


• Configure changes to workflows, approval processes, fields, page layouts, record types, dashboards, and reports.


• Work with integrated applications including applicant tracking systems, Okta, pay systems, WFM systems, and data visualization tools.


• Effectively communicate (written and verbal) platform changes and release updates to end users and stakeholders

 

About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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