Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
B+K General Manager
PURPOSE
Primary responsibility of the Bath+Kitchen General Manager is to develop talented, diverse teams so that the market meets annual sales and EBITDA targets by consistently increasing average monthly active accounts (AMAA) and delivering remarkable experiences. A market consists of showroom locations and virtual branches as well as the bullseye customers they serve.
Secondary responsibility is maintaining operational excellence implementing the standard operational procedures.
KEY RESPONSIBILITIES
BUSINESS PLANNING
Develop, in collaboration with the division leader, the strategic plan to grow market share, addressing the white space between Reece and local competitors as well as aligning to enterprise priorities.
Develop the annual financial plan for each branch and total market including headcount, expansion plans, and support infrastructure.
Deliver market sales and EBITDA annual budget.
Review monthly p & ls and create monthly actions to address gaps.
Monitors pricing trends against loss trends and plan targets, and work with appropriate partners to develop strategies to achieve pricing targets.
Drives accountability to achieve goals with Branch Managers and other market leadership.
Support continuous improvement by implementing company programs and influencing adoption.
OPERATIONS
Drives operational excellence accountability within the market by ensuring standards are met and the team has the tools to make decisions to drive their business and meet goals.
Coaches regularly on self-audit results and improvement opportunities.
Reviews end-to-end account profitability for top 20% of accounts delivering 80% of sales.
Embraces technical/digital solutions.
Ensures all fixed assets are maintained and controlled.
PEOPLE EXPERIENCE
Builds and maintains a high-performance team by evaluating and coaching team member performance, supporting appropriate training and development methods, and team building.
Identifies and develops bench strength to ensure succession planning objectives are met.
Provides a motivational environment in which team members exceed performance standards.
Ensures coordinated leadership and consistency between markets within the regions.
Communicate the company mission and vision.
Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
Create cadence of regular communication and feedback with daily team huddles, one on ones, and monthly staff meetings.
Continually build network and reputation for being "employer of choice."
Coordinate all new hire and on-going trainings using the Career Development Roadmap
CoachBranch Managers, Assistant Branch Manager and Network Development Representatives to achieveaverage monthly active accounts (AMAA) targets.
Support team members (Outside Sales and Inside Sales) to ensure consistent remarkable experiences for Reece customers.
Regularly post results and maintain a visible scoreboard.
Coach team members to achieve PGP targets by qualifyingcustomers to understand their business needs and apply/utilize appropriatepricingrate cards.
SALES & SERVICE
Monitor current sales trends and product performance results, utilizingcompany reportstoanalyse trends and develop plans to qualify and engage new customers.
Recommend market configuration as appropriate using prudent business judgement, while maximizing available resources.
Promote all categories wesellincludingbut not limited to appliances, plumbing and outdoor grilling.
Drive continuous improvement by identifying opportunities that enhance our unique value proposition and increase market share.
Develop strong relationships withdesigners, custom and volume builders, and high-endremodelersbyunderstanding their business model/needs and applying our unique value proposition.
Continually enhance sales skills and product knowledge to remain relevantand viewed as best in industry.
Conduct ride-alongswith branch leadership and Network Development Reps for purposes of coaching and staying close to our customer base.
Set high standards of service regularly reviewing customer feedback to be #1 in service in the market.
Attend showroom functions, trade shows, CEUs, and events as means to acquire leads.
COMMUNICATION
Readily shares ideas, trends, and customer feedback in positive manner to improve upon current processes.
Fosters a positive working environment aligned with the company vision and core values.
Holds regular staff meetings with direct reports.
Effectively works in a collaborative manner with different work groups throughout the company, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT.
Shares market and competitor information with all applicable channels within the organization and establishes relationships and working partnerships with all levels.
KEY COMPETENCIES AND SKILLS REQUIRED
COMMUNICATIONSKILLS
Strong verbal communication skills with the ability to conveyinformation concisely.
Maintain composure and demonstrate urgency to give customer confidence that their issue(s) can be resolved timely.
Listen to understand the core issue and demonstrate empathy.
Upward communication on trends, vendor issues, etc.
Collaborate with Support teams openly.
INTERPERSONAL SKILLS
Ability tobuild trust.
Demonstrate empathy.
Ability to make decisions keeping the interests of Reece and the customer top of mind.
Ability to negotiate to diffuse tough customer situations.
SELLINGSKILLS
Ability to persuade and influence purchase decisions.
Solution-based selling demonstrating value beyond order taking.
Adopt Reece product & sales training.
Must have experience working directly with custom home builders, volume builders, and designers to be considered for this role.
Must have experience working with bath and kitchen home products, home furnishings, and home improvement products to be considered for this position.
TIME MANAGEMENTSKILLS
Effectively managing one's time and resources to ensure that work is completed efficiently.
Ability to prioritize customersbased on deadlines.
Self-structure to manage workload, creating tasks.
MINIMUM QUALIFICATIONS
Bachelor's degreein business or marketing
Proficient in Excel, Word, Outlook
PREFERRED QUALIFICATIONS
10+ years in management with more than 4 direct reports
Strongly prefer bath and kitchen industry or home improvement experience.
MBA experiencea plus
Our commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Vision
Long-term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer- Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.
This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location, as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA, it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $91,800.00 - $153,300.00
In this role you may be eligible for additional contributions to your total rewards package like commission, profit sharing, or an annual bonus. Total Rewards components may be subject to written plan documents.
