Job Description:

RESPONSIBILITIES:

Kforce's client is seeking a proactive Helpdesk Technician to join their team in Brooklyn, NY. In this role, you will play a key part in ensuring seamless IT operations for our business, supporting employees across a variety of tools and platforms while identifying opportunities to streamline workflows.

Responsibilities:

• Helpdesk Technician will provide frontline IT support, including onboarding, offboarding, hardware/software troubleshooting, inventory management, and end-user training


• Manage and support business applications such as Okta, Atlassian products, G Suite, JAMF, and Slack


• Document procedures, policies, and technical instructions to improve team knowledge sharing


• Collaborate with engineers on medium-to-large projects, seeing them through from start to finish


• As a Helpdesk Technician, you will develop detailed technical specifications and user-friendly documentation


• Identify and implement opportunities to reduce technical debt and operational inefficiencies

REQUIREMENTS:

• 1-2 years of experience in tech support or customer service


• Hands-on experience with service desk tools such as Zendesk or Jira


• Proficient with Mac operating systems and tools like JAMF Pro


• Exceptional communication skills across various platforms (email, Slack, in-person)


• A commitment to workflow efficiency and a passion for continuous improvement


• Creative, curious, and eager to learn new technologies and processes


• Strong belief in the importance of documentation and knowledge-sharing


• A customer-centric mindset with a focus on delivering excellent user experiences

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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