• Serves as primary liaison between company and customer to develop best-in-class retail merchandising solutions to achieve sales growth


• Manages display and primary packaging development process and execution, working with internal and external stakeholders


• Serves as subject matter expert on Menasha's products and capabilities to align with customer's brand objectives


• Proactively manages project timelines and communicates progress with key stakeholders, ensuring key dates and deadlines are met


• Makes recommendations to customer to optimize quality, structural and brand graphics integrity


• Drives internal and customer continuous improvement initiatives to deliver cost savings


• Manages internal and customer complaints and assures appropriate corrective actions


• Coordinates comprehensive cost estimates working with key stakeholders


• Prepares and reviews required business reports


• Maintains and shares industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications

• Bachelor's degree required


• Minimum of 5 years of relevant experience required

• Ability to meet the expectations of customers


• Ability to demonstrate honesty, integrity, and strong ethics


• Ability to take proactive action to meet needs of customers


• Ability to cultivate relationships through strong interpersonal skills


• Ability to work effectively within the team and across organizational boundaries as required


• Ability to identify and develop potential opportunities for growth and value


• Ability to collaborate with team to develop


• Ability to design, implement and execute Customer Relationship Management (CRM) business processes and associated applications


• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty


• Knowledge of project management skills to identify, coordinate, communicate, schedule and determine resources for each project and customer activity


• Familiarity with organization's policies, standards and procedures guiding customer interactions


• Knowledge of practices, tools, and techniques for communicating with a customer


• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

• Occasional travel required

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