At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Regional Ambulance Manager (East) is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. The Regional Ambulance Manager (East) will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction. The Regional Ambulance Manager (East) will also provide financial analysis of ambulance transportation costs for the assigned region.
Location: This is a remote role that can be located anywhere within the East region of the United States. This role will travel up to 25% within the East region.
What you’ll do:
Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendors
Lead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverage
Negotiate pricing and trip coverage expectations with providers
Evaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
Maintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectations
Work closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home services
Oversight of internal ambulance processes, provider training, and claims resolution
Drive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses
Monitor service levels and trip scheduling to ensure client and contract expectations are met
Provide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursement
Oversee and ensure consistency of the execution of ambulance policies and procedures
Monitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metrics
Track and report ambulance and Mobile Integrated Health implementation project progress and deliverables
Provide support with the client when needed
Ensure providers are educated and trained in accordance with MTM and contract specific requirements
Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
Facilitate town halls, conventions and seminars
Act as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunities
Ensure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and procedures
Execute on new implementations and client expansions
What you’ll need:
Experience, Education & Certifications:
High School Diploma or G.E.D
Previous experience in Emergency Medical Services (EMS) industry
Minimum 5+ years previous experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)
Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
Must possess a valid driver’s license
Skills:
Must be results driven and able to communicate effectively with internal and external clients at all levels
Ability to prioritize, manage multiple tasks and projects, and meet deadlines
Strong focus on customers, accountability, teamwork, collaboration and decisiveness
Excellent customer orientation, interpersonal and communication skills with strong follow through
Ability to handle a high level of sensitive and confidential matters tactfully and professionally
Strong organizational skills and ability to manage multiple projects simultaneously
Ability to work well under pressure within a fast-paced environment
Strong critical thinking, problem solving and analytical skills
Must be a team player who thrives in a collaborative work environment
Must demonstrate a high level of professionalism and customer service
Must demonstrate an ongoing positive attitude and demeanor
Act as a brand ambassador for the company
Must demonstrate sound judgment and decision-making skills
Excellent public speaking and presentation skills
Knowledge of transportation logistics
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Even better if you have:
Clinical license or degree; Paramedic or EMT strongly preferred
Management experience, strongly preferred
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $65,440
Salary Max: $75,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
