Coordinator II (Olive Branch) at ThyssenKrupp Elevator Corporation in Olive Branch, Mississippi

Job Description:

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS.
Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO's from Customers


• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.


• Process returned goods paperwork, issue credits/debits.


• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.


• Supply quotes to customers for material in a prompt and accurate manner.


• Identify and resolve order discrepancies in a timely manner.


• Resolve customer inquiries via phone or email


• Handle high volume calls while performing all other task


• Lead special projects and other duties as assigned.


• Two or more years of customer service experience in a heavy call volume environment is required


• Elevator part knowledge and five or more years elevator technical experience is a plus


• Working knowledge of Word, Excel and heavy Outlook is required


• The ability to read, interpret and comprehend technical drawings and specifications is required.


• Effective verbal and written communication skills are required.


• Must be organized and detail-oriented to perform and manage tasks as assigned.

EDUCATION & EXPERIENCE:

• High School and/or Technical School Diploma required.


• Bachelor's Degree or Associate Degree in a field a plus.

EDUCATION & EXPERIENCE:

• High School and/or Technical School Diploma required.


• Bachelor's Degree or Associate Degree in a field a plus.

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking a Coordinator II in Olive Branch, MS.
Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO's from Customers


• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.


• Process returned goods paperwork, issue credits/debits.


• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.


• Supply quotes to customers for material in a prompt and accurate manner.


• Identify and resolve order discrepancies in a timely manner.


• Resolve customer inquiries via phone or email


• Handle high volume calls while performing all other task


• Lead special projects and other duties as assigned.


• Two or more years of customer service experience in a heavy call volume environment is required


• Elevator part knowledge and five or more years elevator technical experience is a plus


• Working knowledge of Word, Excel and heavy Outlook is required


• The ability to read, interpret and comprehend technical drawings and specifications is required.


• Effective verbal and written communication skills are required.


• Must be organized and detail-oriented to perform and manage tasks as assigned.

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