Job ID: 2024-1652 Type: Regular Full-Time # of Openings: 1 Category: Management Champion International Moving
Overview
Champion International Moving, Ltd was created in 1991. The initial team of Ron Smith, Ron Schmitt, Faye Brockman, Rudy Planavsky, Bill Fogarty, Marcy Robertson, Paulette Cherico, and Pat Henry created a company centered on loyal customer relationships, dedicated employees and reliable quality. To this day, the founders still work hand in hand with employees, encouraging these ideals every day. The success of Champion is evident by longstanding account partnerships, tenure of employees and continual high marks in quality.
Champion is hiring a Director of Government Services to join their winning team! The Director of Government Services is a senior leadership role responsible for driving growth in the GSA CHAMP Program, managing agency relationships, and overseeing the GSA operations team. This position leads strategic planning, maximizes profitability, coordinates RFPs, and ensures accurate billing and reporting. The Director also collaborates with accounting, supports claims through UNIRISC, and trains team members on quality standards, while maintaining awareness of industry trends to inform business decisions.
What You'll Be Doing:
Drive growth within the GSA CHAMP Program by increasing market share and cultivating new government agency clients.
Maintain and strengthen current agency relationships while scheduling regular face-to-face visits.
Oversee the GSA Rate Filing process twice annually and assist the GSA operations team with understanding and implementing CHAMP rule changes.
Develop and execute strategic direction for Champion’s government services, focusing on maximizing gross profit and GP percentage.
Ensure accurate and timely billing, invoicing, and expense reporting while managing the annual travel budget.
Collaborate with the GSA operations team and other department leaders to support government service operations and cross-functional objectives.
Coordinate, manage, and complete all government agency RFPs and requests while maintaining updated client and prospect profiles in CG3.
Build and maintain strong relationships with agent partners supporting government services and vendors.
Partner with accounting to address account collections and provide support for claims through UNIRISC.
Assist in planning and organizing conventions, conferences, and marketing materials for agency clients and prospects.
Develop a thorough understanding of Champion’s mission, vision, values, policies, and technology systems to support responsibilities effectively.
Provide training to team members on quality standards and actively participate in the annual audit process.
Conduct mid-year and annual performance reviews with sales team members and approve timesheets for the GSA Operations Team Manager.
Maintain awareness of industry trends, accounts, competitors, and market opportunities to inform strategic decisions and planning.
Your Wellness is our Focus:
Medical, dental, and vision for employees and dependents
Financial Wellbeing:
Generous 401(k) matching retirement plans
Flexibility and Time Off:
Paid time off including vacation, sick leave, holidays and disability leave.
Qualifications
What You'll Need:
Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field, or equivalent work experience.
8+ years of experience in government programs or operations.
Familiarity with international household goods.
Strong understanding of GSA CHAMP rules, policies, and rate filing processes.
Proven ability to develop and execute strategic plans to increase market share and drive business growth.
Exceptional communication, negotiation, and relationship-building skills, with experience managing client and agency relationships.
Proficient in CRM systems, CG3, and other industry-related technology, with strong attention to detail in billing, invoicing, and compliance reporting.
Skilled in coordinating and managing RFPs and agency requests with a high level of accuracy and efficiency.
Demonstrated leadership abilities, including performance management and conducting mid-year and annual reviews for team members.
Our Promise to You:
We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, and many other opportunities for personal growth.
Champion is an EO employer - Veterans/Disabled and other protected categories.
