This role is an instrumental piece of the experienceof members and guests at theYMCA. Chosen candidates will be responsible for assisting in the management of Member Experience and Customer Service, while engaging members in deepening understanding of satisfaction and retention needs. Guests and Tour tracking and onboarding will be a centralpiece of the responsibilities. They will work with the Member Experience Director and Executive of the Center to enhance the experience at the Y throughmember engagement, while reaching and exceeding metrics and goals for sustainability and resource development. The Coordinator is part of Center Leadership, while developing within the Cause Driven Leadership model of the YMCA of the USA
Organizes, promotes and leads assigned programs and/or initiatives within their location and possibly in other areas of the community.Works closely with leadership to ensure that assigned programs are developed and delivered to meet the goals of the program.Assists with continuous improvement efforts focused upon established key Association benchmarks and budget.Works closely with their supervisor to ensure that assigned programs have access to the necessary space and/or resources to meet the needs and goals of YMCA programs.Actively participate in staff meetings, development opportunities, community activities, and organizational events.Assists in the recruitment, hiring, training of leaders; develops, schedules and directs personnel, as needed. Develops strategies to motivate staff and achieve goals.Assists in maintaining and evaluating budget through purchasing of equipment and supplies.Collaborates with leadership and management teams to ensure the safe and responsible operation of programs and their overall facility.Assists with philanthropic endeavors of their program/location, as necessary and led by their Executive or Program Director.