MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Job Description - Import Coordinator

Provides support and administration of import traffic while maximizing margin and efficiency. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers' needs, tracking shipments, customer reporting, issue resolution and invoicing.

Responsibilities

• Support Import Department in all aspects of Import Traffic activity.
• Responsible for the day-to-day activities in the transportation cycle; including contacting drivers for status updates.
• Responsible for executing shipments, customer reporting, customer tracking and customer billing.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

Qualifications

Required Knowledge, Skills and Abilities
• 2-3 years' experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor's degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and escalate to management when needed.
• Must have willingness to learn and grown in a fast-paced environment and work well with others as a team.
• Proficient with Windows operating system, MS Excel, MS Word, Outlook, and internet browsers.

At MODE, we're dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.