Position Title: Epic Application Support Supervisor (hybrid)
City: Toppenish
State/Territory: US-WA
Employment Duration: Full time
Offer Relocation: Yes
Excempt Status: Exempt
ID: 14187
Description:
As the Epic Application Support Supervisor, you'll play a pivotal role in overseeing the implementation, support, and maintenance of the Epic EMR system. This is a unique opportunity to make a direct impact in healthcare by leading a talented team in supporting vital applications, ensuring timely resolution of issues, and managing critical system upgrades. By joining YVFWC, you’ll contribute to a mission-driven environment where your work directly supports patient care in medically-underserved communities.
This is a hybrid position with 5 weeks per year on-site in Toppenish, Washington required and on occasion for special projects.
Candidates must reside in Washington State (excluding Seattle), Oregon, or Idaho.
Epic Willow or Bridges experience highly preferred.
YVFWC is a leading community health center in the Pacific Northwest. With 40+ clinics across Washington State and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.
What We Offer
$99,800.00-$136,000/hour DOE with the ability to go higher for highly experienced candidates.
$5,000 sign-on bonus in first paycheck and $5,000 retention bonus at 12 months.
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine.
Profit sharing & 403(b) retirement plan available.
Generous PTO + 8 paid holidays, and much more.
As an Epic Application Support Supervisor, your tasks will include:
Plans, develops, and prioritizes assigned staff work activities, and resolves issues.
Supervises Tier 2 and Tier 3 support operations to ensure timely resolution to system issues.
Develops project plans, schedules, and allocates resources to complete work.
Oversees projects for Analysts and Specialists and ensures project objectives are defined and met.
Develops and/or recommends solutions or approaches to solve new or existing complex problems.
Writes, maintains, verifies, and ensures the complete and accurate documentation of IS workflows, systems, and/or projects.
Oversees the development of test plans and system upgrades.
Hires, coaches, mentors and trains direct report staff.
Works with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented and enforced.
May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon).
REQUIRED QUALIFICATIONS:
Must have one of the following:
Bachelor’s Degree in Business, Computer Science, Information Technology, or other relevant field and at least 5 years of experience working in Information Systems supporting applications and working with end users.
Associate’s Degree and at least 7 years of experience working in Information Systems supporting applications and working with end users.
High School Diploma/GED and at least 9 years of experience working in Information Systems supporting applications and working with end users.
Additional Requirements:
Minimum of 1 year of experience as an Epic Application Analyst.
Minimum of 2 years of supervisory or leadership experience in an I.T. setting.
Valid Driver’s License and proof of auto liability insurance coverage.
Our mission celebrates diversity. We are committed to equal-opportunity employment.
