Job Summary: The Front Desk Associate is the first point of contact for guests and visitors. They are responsible for delivering exceptional customer service, managing inquiries, and providing administrative support to ensure smooth daily operations.
Key Responsibilities:
Greet and Welcome Guests: Provide a warm, friendly greeting to all visitors and direct them to the appropriate person or department.
Answer and Manage Calls: Handle incoming phone calls, direct them as necessary, and take messages.
Appointment Scheduling: Maintain appointment calendars and coordinate meeting schedules.
Check-In/Check-Out Procedures: Assist guests or clients with registration or sign-in and sign-out processes.
Administrative Support: Perform basic clerical duties, such as filing, data entry, and preparing documents.
Handle Inquiries: Respond to questions about services, hours of operation, or other company-specific information.
Maintain Front Desk Area: Keep the reception area clean, organized, and stocked with necessary materials.
Security and Compliance: Monitor visitor access and maintain visitor logs as required.
Process Payments (if applicable): Handle transactions such as collecting fees or issuing receipts.
Qualifications:
High school diploma or equivalent (Bachelor's degree preferred in some roles).
Proven experience as a receptionist or in a customer service role.
Proficiency with office software (e.g., Microsoft Office, scheduling tools).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professional demeanor and appearance.
Preferred Skills:
Knowledge of office equipment (e.g., printers, scanners, multi-line phone systems).
Experience with customer relationship management (CRM) software.
Ability to stay calm under pressure and handle challenging situations with tact.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
