Job Description:

Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and
cutting-edge
, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

This position is part of the


Scientific Applications Support team

located
in the


United States of America

and will be
on-site in Boulder, CO or Coralville, IA

. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we
accomplish

great things
!

In this role, you will have
the
opportunity to:

• 
  

  Communicate with and support customers to provide pre- and post-sales technical support for a growing genomics
  -
  focused product
  offering
  
  an
  d
  associated bioinformatics analysis
  platfo
  rm
  .
  Mainta
  in this knowledge in Archer's growing database of technical information.
  

  
  


• 
  

  Answer or triage customer inquiries or
  software
  troubleshooting requests received by phone and email promptly.
  
  Document all incoming and outgoing customer interactions in IDT's Customer Relationship
  
  Management (CRM)
  database
  .

  
  

  
  


• 
  

  Support the complaint triage and investigation process and
  assist
  with complaint resolution by
  determining
  the cause of the problem,
  selecting
  and explaining the best solution to solve the problem, and
  expediting
  resolution to the customer's
  satisfaction
  .
  
  

  
  


• 
  

  Pr
  ovide
  technical
  
  expertise
  for customers (internal and ext
  ernal)
  re
  garding
  
  Archer
  products, workflows,
  applications
  , and analysis
  . Escalate product questions, customer issues, or technical inquiries as needed.
  

  
  


• 
  

  Be able to c
  ommunicat
  e
  
  complex
  concepts
  and
  engage
  in
  highly technical
  conversations while buildin
  g and
  maint
  aining
  relationships with customers.
  

  
  

The essential requirements of the job include:

• 
  

  Bachelor's
  or
  Master's
  
  degree in Bioinformatics
  , Computational Biology
  or a related field. PhD is a plus.

  
  


• 
  

  Previous
  experience with processing and analyzing NGS datasets
  

  
  


• 
  

  Previous
  experience working in a customer-facing role
  

  
  

It would be a plus if you also
possess

previous
experience in:

• 
  

  Basic script writing experience (Python preferred)
  

  
  


• 
  

  Hands-on experience with NGS library preparations
  and sequencing
  analys
  is
  

  
  


• 
  

  Familiarity with Archer and/or IDT NGS product offerings
  

  
  

At
IDT
we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.
Additional
information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for
IDT
can provide.

The salary range for this role is $85,000 - $110,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer
comprehensive
package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay
is considered to be
wages or compensation until such amount is earned, vested, and determinable.
The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular
employee
remains
in the Company's sole discretion unless and until paid and may be
modified
at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

www.danaher.com
.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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