The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Coordinator- Repair in Cleveland, OH.
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Review Dispatch callback report to identify all callbacks held for morning service


• Verify manpower has been assigned


• Review unassigned tickets with service superintendent or service manager


• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM


• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.


• Review work in progress report weekly and provide update to regional shared services


• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.


• Maintain and track field employee vacations requests and enter into Ops tracking system.


• Act as liaison between the branch operations and regional dispatch.


• Assists mechanics with information technology downloads on mobile devices and into other Systems, ordering, brochures and tools. Order new phones and replacements for service and repair department.


• Assists managers with safety meetings and maintains documentation.


• Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain purchase orders for jobs that require purchase orders for billing


• Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls


• Assign assistant tickets to mechanics, as needed.


• Compile data and complete reports for high profile service accounts, as needed.


• Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation)


• Review open ticket report and submits to regional dispatchers


• Review invoice on-hold reports and works with Regional Procurement Department to correct.


• Order uniforms for service


• Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)