Job Description:

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Sr. Field Service Manager - Operations Manager. 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location:  Nashville, TN

Summary:

As a Sr. Field Services Manager - Operations Manager, you will maintain the efficient direction of the field staff in dealing with service, support and repair of security, fire, CCTV, and access control systems.  This position will directly supervise and coordinate the activities of service technicians in the field.

What You’ll Do:

• Oversee the Service Department to ensure customers are serviced to a high quality, in a timely manner. 


• Determine schedules, sequences, and assignments for work activities, based on work priority and skill of staff. 


• Work with technicians to troubleshoot and solve service issues. 


• Hire, develop, and manage the performance of staff. 


• Establish and implement departmental procedures to ensure efficiencies in department. 


• Ensure adherence to corporate and departmental policies.

What You’ll Need:

• HS Diploma or equivalent with degree from a technical school preferred.


• 5 – 7-Years experience working on security, fire, CCTV, and access control systems.


• Valid driver’s license with acceptable driving history.


• NICET certification preferred.


• Need to have experience troubleshooting and problem solving the systems your team works on.


• Experience working in Microsoft Office programs.

What You’ll Get:

We offer a “Total Rewards” package including: 

• Company vehicle


• 
  Company paid cell phone and laptop 


• Competitive Compensation with Incentive Eligibility.


• Medical, dental and vision coverage


• Company paid life and AD&D insurance.


• Company paid short- and long-term disability.


• Voluntary benefit products


• 401k retirement savings plan


• Flexible Spending Account


• Paid time off


• Tuition reimbursement


• Employee Assistance Program (EAP) 

About Us: 

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values: 

• Win as a team. 


• Do the right thing. 


• Make a difference every day. 


• Get it done. 


• Think big. 

If you share these ideals, we'd love to hear from you! 

Vector Security is a Drug-Free Workplace 

Vector Security is an Equal Opportunity Employer  

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Experience

Required

• Service and Installation experience in the industry

Licenses & Certifications

Preferred

• NICET Fire Level I

Skills

Preferred

• Troubleshooting


• Professionalism


• Technical / professional knowledge


• Interpersonal Skills


• Organization


• Time management


• Customer service skills


• Team focus


• Microsoft Office


• Development of subordinates


• Ability to engage others

Behaviors

Preferred

• Leader: Inspires teammates to follow them

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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