Handle incoming employee and customer inquiries regarding parts, services, and scheduling.
Deliver exceptional customer service and solutions promptly, exceeding expectations.
Maintain a comprehensive understanding of processes and in-depth product knowledge.
Participate in ongoing training and updates to stay informed about product and service changes.
Stay current on products, services, and promotions to support business objectives.
Take ownership of customer issues to ensure satisfactory resolution, escalating when necessary.
Identify and prioritize urgent issues for escalation.
Requirements:
Experience with Salesforce (new system) or SAP (previous system) preferred.
At least 2 years of phone-based customer service experience required; additional experience in customer service or sales is a plus.
Strong attention to detail and ability to manage multiple tasks accurately in a fast-paced environment.
Proficiency in Microsoft Word, Excel, and Outlook.
Self-starter with excellent multitasking skills and the ability to work independently.
Exceptional verbal, written, and interpersonal communication skills.
Strong listening and problem-solving abilities.
Collaborative and team-oriented mindset.
Additional Info:
Hourly Pay Rate: $20-$24/hr - Depending on experience
Schedule: Monday-Friday, 8:00 AM-5:00 PM.
Location: 100% in-office.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
