Start a new career with Overhead Door Company - Ft. Wayne, a part of the Installed Building Products Family of Companies. We are one of the largest insulation installers serving the U.S. residential new construction market with 135+ locations serving 48 states in the continental U.S. IBP has successfully grown through acquisitions and we continue to do so. Although installing insulation is our niche we are also a leader in installing garage doors, rain gutters, closet shelving, shower doors, mirrors, fireplaces, and bath and door hardware.
You can become a part of a growing company with the opportunities to learn new skills and build a career with Overhead Door Company!
IBP offers the following benefits:
Medical Benefits
Dental Insurance
Vision Insurance
401k with company match
Paid Vacation
Paid Holidays
Competitive Pay
On the Job Training
Paid Certification (if applicable)
Opportunity for Growth and Advancement
Responsibilities
Handle incoming Service requests
Plan and assign specific technician to customer requests based on geographic location and availability
Monitor progress of technicians
Responsible for general clerical duties including photocopying, fax, scanning and mailing documents
Maintain office supplies
Receives / accepts incoming correspondence and opens and sorts mail
Answer all incoming calls, able to manage multi - line telephone system
Assist in daily office tasks
Communicating with customers about basic office knowledge
Checking phone messages and responding accordingly
Type various memos, correspondence, reports and other documents
Request documents
Office email contact
Qualifications
High school diploma or GED
Answering multi line phone system
Excellent customer service skills
Ability to multi - task
Ability to handle daily pressure to deliver results in production environment
Provide excellent written and verbal communication
Excellent data entry skills
Ability to problem solve and resolve customer issues prioritize daily tasks and time sensitive information
Knowledge of geographic area a plus
Able to work in a fast paced environment
Must be honest, reliable, and dependable and have a positive attitude
Must be able to work independently and with others in a team environment
Operate general office equipment for example; fax machine, copier, scanner, etc.
Position requires a drug test be completed, contingent upon employment and a background check if applicable.
Physical Demands
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to lift light to moderate weight, as well as sit for extended periods of time.
