The Lead Fraud Analyst works cross functionally to prevent, mitigate, and manage fraud issues and risks and is responsible for conducting detailed investigations of suspicious activity to prevent, detect, and recover incurred fraud losses. The role also entails assisting the organization in identifying and addressing fraud vulnerabilities along the business line processes and raising awareness of fraud risks with the member base and internal stakeholders.
Responsibilities
Independently investigate, analyze, and respond to internal and external fraud alerts and reports received from multiple sources, including fraud detection software and other internal systems
Review analyst case documentation and SAR filings for completeness, accuracy, and compliance with applicable regulations and provide feedback for improvement
Identify and monitor key fraud indicators and trends using technical data analysis and interpretation in order to adjust existing strategies to ensure continued effectiveness
Create and maintain fraud reporting to track key performance indicators and communicate on the organization's fraud experience
Identify, assess, and refine fraud and identity theft risks and internal controls including testing to measure program performance and enhance fraud mitigation capabilities
Serve as a subject matter expert in fraud prevention, detection, and mitigation by partnering with the lines of business to effect change and promote awareness through the coordination of fraud detection monitoring efforts
Stay informed of current fraud trends and best practices in the industry and assist with the development and deployment of fraud mitigation procedures
Identify and implement process enhancements to create efficiencies
Communicate investigative findings and reports to management regarding trends and areas of exposure, while developing corrective actions that reduce Credit Union's risk of fraud
Assist in creating a fraud aware culture through the development and delivery of anti-fraud training and messaging to Credit Union members and member facing personnel
Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures
Perform other related duties as assigned
Qualifications
Required
Bachelor's degree or equivalent experience
A minimum of 7 years of experience in fraud prevention, risk management, law enforcement, data analytics, audit, risk management, preferably in the financial services industry
Experience in performing fraud risk assessments and implementing controls and process improvements
Experience in writing policies and procedures
Experience in obtaining stakeholder buy in and enacting change
Experience in developing training materials and delivering educational content to intended audience
Experience in developing and interpreting KPIs and reports to monitor fraud trends and flags
Working knowledge of Microsoft Office suite of products (e.g., Excel, Word, Access) with proficiency reporting and data analysis using these tools or other relevant software (e.g., Tableau)
Ability to apply professional skepticism and investigative skills to determine unusual or possible suspicious activity
Ability to think critically to interpret data, draw high level conclusions, and identify solutions
Highly effective organizational, time management, and prioritization skills
Strong oral and written communication skills for presentations and reporting
Demonstrated self-motivation and the ability to work independently
Demonstrated ability to build professional relationships and maintain a courteous attitude during stressful and confrontational situations
Working knowledge of Microsoft Office suite of products, including Excel, Word and Access
Must be able to work the hours of M-F 8:00am-5:30pm
Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
Preferred
Industry certification (e.g., CFCI or CFE)
EEO Notice
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
