Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Systems Analyst - Backfill in Philadelphia, PA.

Duties Include:

• Systems Analyst will be responsible for maintaining, configuring, and upgrading computer systems


• Performs complex computer repairs and coordinates vendor support for more critical repairs


• Work in concert with other members of the IT department to troubleshoot more complex technical problems


• Properly log incidents into the Helpdesk ticketing system and resolve them in a timely manner


• Provide support for in-house web applications and proprietary software


• Maintain an accurate inventory list of all IT equipment


• Create and update documentation for current and developed processes


• As a Systems Analyst, you will assist and work with the IT Operations teams to troubleshoot issues


• Assist colleagues with technical projects from planning to setup of software/hardware products and other duties as assigned


• Build and maintain positive relationships with Company Team Members and all internal departments to deliver a high level of service

REQUIREMENTS:

• Associate's degree required; Bachelor's degree preferred


• 1-3 years of Office 365 and Active Directory experience required


• 1-3 years of IT support experience a must


• 1-3 years of broad desktop/laptop support experience


• Customer service focus required, with strong communication skills and a positive attitude


• Excellent communications skills, both verbal and written are required


• Active Directory and Microsoft Exchange experience


• In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows Operating Systems (Win10), Microsoft Office (O365) and macOS


• Solid understanding and experience with general TCP/IP connectivity issues in a LAN/WAN/VPN/Internet environment


• Experience at a geographically diverse mid-sized company working with remote offices and teams


• Demonstrated ability to simultaneously and successfully handle multiple disparate tasks


• Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels


• Must be able to take direction remotely and adhere to standard operating procedures and policies


• Entry-level certifications from CompTIA, Cisco, and Microsoft certifications are a plus


• White glove executive support experience is preferred


• Zoom AV support, administration, and troubleshooting experience is a plus


• SQL and PowerShell knowledge is not required, but preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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