Posted in Other about 10 hours ago.
Location: Sunnyvale, California
Develop and Lead the GTM Digital Experience Vision: Craft a user-centered vision and roadmap to streamline interactions across Salesforce, Adobe, and related GTM applications, delivering a seamless experience tailored to GTM users' needs.
Embed User Insights and Personalization: Incorporate strategic user insights and leverage tools like Salesforce Agentforce, Data Cloud to enable real-time personalization, supporting each GTM function with relevant, user-centric enhancements.
Facilitate Cross-Platform Usability: Collaborate with GTM apps delivery leads to ensure fluidity and alignment between desktop and mobile platforms, continuously refining the experience based on user feedback for an optimized journey.
Drive User-Centric KPIs: Define and track key metrics tied to experience improvements, such as user satisfaction, workflow efficiency, and adoption rates, to demonstrate impact and inform future enhancements.
Enable Customer-Centric Experiences: Subtly integrate customer adoption data within Salesforce to inform design choices that drive ease of use and align digital tools with customer-facing needs.
Leverage AI to Enhance User Efficiency: Design and implement AI-driven tools and solutions to optimize GTM workflows, enabling predictive insights, intelligent task automation, and proactive recommendations to boost productivity across sales, alliances, and customer success teams.
Drive Value with Salesforce Agentforce: Utilize Salesforce Agentforce to create an intelligent and contextual user experience, empowering GTM users with real-time insights, dynamic content recommendations, and workflow accelerators tailored to their roles and objectives.
15+ years of experience in transforming GTM applications, and lead to cash space with user centered experience
Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s degree preferred).
Proven Expertise in Digital Experience Design: Track record of delivering cross-functional, seamless user experiences within GTM applications, especially on platforms like Salesforce and Adobe.
User-Centric Leadership: Ability to build and execute a digital experience strategy, ensuring GTM applications support user engagement, personalization, and streamlined workflows.
Strong GTM Collaboration Skills: Demonstrated success working with sales, alliances, and customer success teams to prioritize user-centered enhancements that meet their evolving needs.
Results-Oriented Change Leadership: Proven capability to lead rapid, impactful user experience improvements across interconnected applications, focusing on measurable outcomes and user-centric solutions.
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