As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system.
Integration is a critical system-wide priority for MGB. This endeavor has generated a unique opportunity for all MGB entities to come together in an unmatched way to support and care for neurological and neurosurgical patients locally, regionally, nationally, and globally. In the coming years, we will invest extensive time and resources into bringing our system capabilities together in a thoughtful, rigorous, and harmonious fashion to support current and future neurological and neurosurgical patients. We are seeking a leader to administratively oversee and manage this effort for the inaugural MGB Neuroscience Institute.
Under the leadership of the MGB SVP for Operations (SVP) & the Neuroscience Institute Physician Leader(s) (PL), the Chief Administrator of the MGB Neuroscience Institute (CA) serves as the senior administrative executive for neurosciences services across the health system and has administrative oversight of all neurology and neurosurgery departments throughout MGB. The CA serves as the executive partner to the Institute PL and their leadership of, and pursuit of excellence in, the quadripartite mission of clinical care, biomedical research, education, and community service within their respective departments. Across MGB more than 225,000 neurosciences ambulatory visits are provided and 8,000 neurosurgeries performed annually.
The CA collaborates directly and continuously with the MGB hospital department chairs and jointly supervises the departmental administration which manages the day-to-day clinical, research, and education program operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership
In partnership with the PL, determines the overall vision, mission, direction, goals, & objectives of the MGB Neuroscience Institute.
Facilitates the strategic planning process, informed by market research and competitive analysis, designed to address patient need/demand & relative gaps and strategic opportunities for the system.
Ensures development & implementation of strategies & tactics that are aligned with achieving MGB's long-term goals.
In partnership with the SVP, PL, & MGB physician and administrative leadership, supports and helps lead the initial establishment and integration of the MGB Neuroscience Institute.
Serves as one of the principal architects of the MGB Neuroscience Institute, including unification of the BWH and MGH and MGB community hospital departments for those departments which reside within the CA portfolio.
In alignment with MGB leadership and the hospital presidents and COOs, oversees development and implementation of a plan to horizontally integrate most activities and structures that are relevant to the MGB Neuroscience Institute.
Works collaboratively with the SVP, PL, & the entire MGB leadership team to establish the MGB Neuroscience Institute as a national and international leader in neurosciences clinical care, research & innovation, & education.
Identifies areas of synergy between the MGB Neuroscience Institute and system sites that would foster academic excellence, scientific creativity, & clinical quality.
Ensures healthy and collaborative administrative relationships across MGB. Conducts regular rounds across all MGB Neuroscience Institute sites to engage with team members and encourage change when necessary.
Develops and implements systems and procedures consonant with MGB's policies. Assesses administrative and financial needs and ensures policies and procedures are designed to support a changing environment.
Serves as a critical leader in MGB's Enterprise Asset Management efforts, leading performance improvement initiatives and working to optimize volume, utilization, & year-over-year performance.
Ensures that monitoring systems are in place to track compliance with all applicable accreditation, regulatory, & legal requirements.
Identifies & develops leading practices and higher degree of standardization in the approach, tools, methods, reports, & analysis to support the various strategies and business needs.
Serves as the lead for neuroscience-related joint ventures, affiliations & partnerships that will support or advance the institute.
Develops effective, clear, & precise methods of communicating with the SVP, PL, & cross-system physician leaders, faculty, & staff on a regular basis.
Keeps current regarding trends & developments in the healthcare and neurosciences fields.
Serves as a representative of the organization if/as requested.
Operational Management: Clinical Administration
In collaboration with neuroscience leaders across all MGB sites and services, coordinates the operation & administration of all care needs.
Ensures proper integration of neurology, neurosurgery and other neuroscience-related sub-specialties into delivery of a single, cohesive, multidisciplinary care offering to neurosciences patients.
In partnership with physician and administrative neuroscience leaders across MGB, ensures effective clinical administration offerings related to: Ambulatory Clinic Administration; Inpatient Service Administration; Surgical/Procedural/Infusion Service Administration; Access & Capacity; Data Collection & Registries; Policies, Procedures, Regulations, & Compliance; Quality & Safety Administration; Strategic Growth & Development; Drive performance through system-thinking and creativity to create the ideal patient experience by continuously improving quality metrics, employee engagement, patient care services, expense reduction, managing staffing ratios, productivity and institute growth and expansion.
Develops, supports, & manages coordinated programmatic initiatives for care model development and care delivery improvement.
At the direction of the PL, drives the delivery of exceptional patient care by collaborating with clinical leaders to implement evidence-based practices, & innovative treatments.
Ensures patient-centric approaches across the MGB Neuroscience Institute and administration of the highest quality & safety standards in clinical care.
Partners with the PL and clinical and academic leaders across MGB to implement new programs, coordinate and evaluate clinical outcomes, and establish value-based neurosciences services.
Leads a culture of innovation, collaboration, and continuous improvement to advance neurosciences patient care in full alignment with the MGB Neuroscience Institute's teaching, research and community missions.
Operational Management: Academic Administration
Research
Leads and maintains the MGB Neuroscience Institute research administration infrastructure, including administrative staff, space, & equipment.
Maintains an inventory of all research activities being conducted across the MGB Neuroscience Institute, including robust clinical trials portfolio
Oversees all research administration offerings related to Pre- and Post-Award Administration; Policies, Procedures, Regulations & Compliance.
At the direction of the PL, supports strategic investment that advances the institute's strengths in research discovery and novel therapeutics.
At the direction of the PL, works with principal investigators to identify and support development of appropriate areas of research, including assistance with related recruitments and acquisition of required resources.
Ensures that all staff are conversant with institutional research policies and procedures, including appropriate application for and maintenance of necessary IRB or IACUC approvals, protection of intellectual property and compliance with MGB and HMS policies on research conduct and Conflict of Interest.
Education
Works with the PL, AMC Department Chairs & Division Chiefs, Chief Academic Officers, Chief Medical Officers, and Graduate Medical Education leadership in developing and maintaining quality training programs within the AMCs Institute.
Ensures effective administrative management of the neuroscience-related residency rotations, fellowship programs, medical school programs, and continuing medical education programs.
Monitors issues that have impact on training and educational needs & ensures that the potential impact on these needs are considered as part of the decision-making process.
Oversees all educational administration offerings related to Affiliations; Program Design & Management; Policies, Procedures, Regulations & Compliance.
Ensures proper data collection and anticipates and ensures preparation of the necessary documents and records for periodic reviews.
Monitors training affiliation agreements with outside institutions; maintains and fosters relationships with those institutions where our trainees rotate, and those institutions whose trainees rotate through MGB.
Extends teaching mission to all levels and encourages continuing education for employees.
Operational Management: General
Manages recruitment efforts and search processes on behalf of the PL.
Supports the department-based administrative leaders as they ensure effective faculty development and general service offerings related to Appointments/Promotions/Search Processes; Credentialing; OPPE/FPPE; COI; Information Systems; Legal Services.
Financial Management
Leadership
Maintains the solvency of all funds under the CA's purview.
Examines, analyzes, and interprets financial reports for the purpose of giving advice, preparing statements and projections, and ultimately managing resources.
Leads standardization efforts aimed at cost savings, efficiency, and best practices.
Ultimately accountable for the management of cost centers, compliance with budgets, and resolution of potential problem areas.
Budgeting
Partners with all required constituents to prepare annual budgets for the physicians' organizations and the hospitals in the prescribed format for the responsible areas, and on behalf of institute advancements. Presents and justifies budget requests to leadership as appropriate.
Capital Management
In coordination with MGB site leadership, takes a leadership role in planning and space allocation for all current and future applicable services assets.
Partners with MGB site leadership for all capital planning relative to the institute.
In coordination with MGB site leadership, oversees all physical space that is dedicated to the institute.
Oversees vendor relationships as applicable.
Fiscal Management
Responsible for the cost center fiscal management of all areas of responsibility.
Establishes and achieves financial goals and measures, monitors, and ensures on-going financial performance.
Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreements.
Oversees expense management issues; performs comparative analyses; develops and implements strategies for cost containment.
Administratively directs the development and monitoring of faculty compensation plans for the relevant departments, with a focus on productivity.
Analysis & Reporting
Examines, analyzes and interprets financial reports for the purpose of giving advice, preparing statements and projections, and ultimately managing resources.
Oversees preparation of analyses and forecasting for introduction of new programs/services and service line centers.
Approves all relevant capital purchases and tracks ongoing expenditures.
Monitors all research, sundry, HMS, and operating funds as appropriate.
Supervises the activities of subordinates who are responsible for being familiar with and approving all revenue/expense transactions, assigning cost centers, monitoring compliance with budgets, and identifying and investigating potential problem areas and proposing solutions.
Ensure that the highest standards of integrity, ethics, control, and confidentiality are maintained at all times across all financial and accounting matters under the purview of the CA.
Development
At the direction of the Chief Development Officer(s), serves as a primary fundraiser, working with the department chairs and institute leaders to build relationships with the philanthropic community and working with the Development Office team to secure gifts toward neurosciences education, research, and/or clinical care.
Marketing Management
With the PL, engages with marketing, public affairs, and business development leaders to develop and implement plans to promote the institute and create a strong referring physician, payer and patient awareness program to achieve targets.
Facilitates with the patient experience activities demonstrating effective use of customer relations management methodologies and a strong understanding of patient trends and preferences.
Establishes partnerships with key external academic, research, and clinical organizations, both locally and nationally, to expand the MGB Neuroscience Institute brand.
Human Resources Management
Management Actions
In partnership with physician and administrative neurosciences leaders across MGB, lead and support key recruitment and retention efforts across the Institute.
Coordinate with Human Resources for the interviewing, hiring, personnel transactions (hiring, salaries, promotions, job descriptions, etc.) and implementation of institutional corrective action policy for staff.
In conjunction with Human Resources leadership, serves as a primary resource for issues related to professional and non-professional staff benefits.
Using appropriate management systems, initiates, approves, and coordinates with Human Resources for approval of human resources changes (i.e. salary adjustments, salary distributions, training records, etc.) for staff who reside under the CA's PeopleSoft tree (or delegates said work).
Prepares performance reviews on direct reports.
Takes corrective and disciplinary action, up to and including termination, as necessary to maintain the highest level of staff productivity and effectiveness.
Reviews workload issues to ensure appropriate staffing.
Ensures that organizational structure and staffing comply with MGB spans and layers guidelines.
Oversight
Provides direct supervision to and is responsible for the conduct, operations, and results of the Institute staff.
Develops and implements change management programs including efficiency and resource utilization projects.
In times of transition, supports areas that require interim leadership support.
Development
Actively considers opportunities to grow the abilities, skills, and support of employees through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.
Culture/Equity
Reviews, supports, and ensures salary and wage equity for staff.
Creates a supportive, educational, and development-focused environment for all staff.
Ensures the support and maintenance of a diverse, inclusive, and professional environment for all staff.
Compliance
Reviews salary and wage issues; works with the PL, SVP, chairs/chiefs, and department-based administrative leaders to develop and implement compensation plans in coordination with MGB.
Develops, implements, oversees and approves policies, procedures and systems and revises as necessary to maximize efficiency.
Responsible for ensuring compliance with regulatory bodies and making managers aware of policy and procedure changes.
Other
Oversee general administrative matters.
Develop letters, presentations, announcements, and other communications; all documents must be of the highest caliber of refinement and professionalism.
Serve on committees as needed or assigned.
Lead or participate in special projects and perform other related tasks as requested or required.
Qualifications
MINIMUM JOB QUALIFICATIONS:
7+ years of experience as a senior leader within an academic medical center required.
Demonstrated track record of successfully leading teams.
Experience working in a highly matrixed organization / environment strongly preferred.
Master's degree in a management field required.
EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
