Performs all duties that are the responsibility of a Patient Service Coordinator
Assists in the orientation and training of new support staff members.
Performs all check in and out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
Triages and manages more complex telephone calls, utilizing courteous customer service skills.
Serves as a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.
Provides support and information to providers to problem solve and manage complex administrative patient issues.
Maintains confidentiality and privacy, consistent with HIPAA guidelines.
Work on various projects as directed by supervisor.
Additional duties as needed.
Qualifications
Qualifications - External
Associates degree preferred
Minimum of 2 to 4 years of administrative experience in a healthcare environment
Knowledge of Word computer skills and programs
Knowledge of Epic
Ability to work independently or within a team environment
Excellent and effective interpersonal and communication skills
Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details
Ability to prioritize work
Ability to change departments or projects at a moments notice
Understands financial services and self-pay resources and provides patients with information as needed
EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
