Job Description:
Triumph Group

Responsibilities

Job Title: Sr., IT Systems Analyst
Department: IT Reports To: APS Op/Co IT Manager

Location: Clemmons, NC FLSA Status: Exempt

Position Summary:
The Sr. IT System Analyst is response for managing all systems within the Clemmons, NC facility to
include ownership of updates, prioritizing system enhancement requests, and thoroughly understanding
the business need/reason for system changes. This role will work cross functionally with Triumph's IT
Shared Services team on hardware and software updates.

Primary Responsibilities:
• Provides technical support to users by researching and answering questions, troubleshooting
problems, and maintaining workstation and LAN performance
• Create and maintain site level technical documentation and processes
• Monitors, maintains, and upgrades technology systems which includes performing upgrades and
maintenance, and implementing system modifications
• Manages user accounts and authorizations
• Maintains security compliance in accordance to Triumph's standards
• Manages site backups and recovery
• Trains users on how to appropriately utilize their computer systems
• Responsible for upgrading the operating system software and keeping patches current
• Manage the sites hardware refresh plan
• Installation and configuration of computer hardware, software, systems, network printers, and
scanners
• Analyzes and evaluates business requirements, consults with personnel from various
departments and identifies area's for the development of technical solutions to automate
and/or improve business processes.
• Acts as the project lead over site level projects
• Provide Epicor E10 technical support and admin duties when needed

Qualifications

Qualifications
Requirements & Qualifications:
• Bachelor's degree in IT a plus
• 4 years IT experience
• Network/LAN Topology, Computer hardware, Windows OS, and MS Office Suite experience
• Ability to interact with all levels in a large environment
• Demonstrated ability to apply IT in solving business problems
• Highly self-motivated, self-direct, and attentive to detail
• Extensive experience working in a team-oriented, collaborative environment
• Excellent written, oral, and interpersonal communications skills
• Good facilitation and analytical skills
• Excellent organizational skills with the ability to set/manage priorities, develop a work schedule,
monitor progress towards goals, and track details/data/information/activities
• Exceptional problem/conflict resolution skills

Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contactTGIapplicant@triumphgroup.comto request assistance. Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

"An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations (ITAR) and the Export Administration Regulations (EAR), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

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