The Seasonal Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
Present a professional, courteous, and confident demeanor via verbal and/or written communications.
Take ownership in assisting, researching, resolving, or escalating customer issues.
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Diligently and accurately document customer records and cases.
Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
Make sales or recommendations for products or services that may better suit client needs.
Utilize software, databases, scripts, and tools appropriately.
Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion.
Skills you'll bring for success:
1 - 3 years previous call center experience
High School Diploma/GED or equivalent related business experience preferred
Strong written and verbal communication skills
Great active listening skills
Exceptional interpersonal and rapport building skills
Patient and empathetic attitude
Strong time management and organizational skills
Comfortable working in a fast-paced environment
Computer literacy, ability to learn new technologies
Phone skills, including familiarity with complex or multi-line phone systems
Ability to learn in-depth knowledge of JH's products and/or services
