Job Description:

Company

Federal Reserve Bank of Minneapolis

The Federal Reserve Bank of Minneapolis is looking for an IT Service Management Business Systems Analyst with experience with ServiceNow to join our ITSM team within our Technology Division.

As a Business Systems Analyst you will provide day to day configuration, change and asset management functions along with overall support in managing the ITSM operation of the Federal Reserve’s Ninth District. Duties will include Configuration Management Database (CMDB) and Mega updates, Asset Management lifecycle and Change Management processes.
You will work with 2 others in support of the ITSM function in the 9th district. In your role, you will interact regularly with Desktop Support, along with both internal district and system stakeholders.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person. Onsite work is an essential function of this position, and you are expected to be in the office 2 days per week for meetings and team collaboration, unless directed otherwise by your supervisor.

Application Deadline: 12/20/2024

Responsibilities:

• Maintain the accuracy of the CMDB, assist in improving quality of CMDB data and cleanup/update of Configuration Item (CI) attributes in the CMDB




• Assist with the review, enhancement, and design of the overall CMDB data model and CI classes




• Provide support to internal and external audits related to the accuracy of CI data in the CMDB




• Revise, update and maintain procedures along with Knowledge Base articles, with an eye for efficiency and automation




• Day to day change management and configuration management responsibilities include reviewing and approving all 9th District Change requests




• Maintain all MPLS owned assets in the CMDB (workstations, mobile devices, applications, databases, local servers, etc.)




• Perform individual work responsibilities while functioning as part of team managing IT assets for 1,200+ employees using ITSM best practices




• Serve as an asset liaison to the district’s business lines and IT department




• Actively participate in system wide meetings representing the Ninth District




• Perform day-to-day asset management operations while ensuring data integrity and customer satisfaction

Qualifications

• Bachelor’s degree and four (4) years of experience in an IT Service and/or Asset Management or a closely related area OR Associate degree and six (6) ears of experience in an IT Service and/or Asset Management or a closely related area.




• Preferred experience with ServiceNow or similar ticketing system.




• Demonstrated ability to effectively complete job functions and address issues in a rapidly changing business environment




• Excellent organizational and creative thinking skills and attention to detail,




• Basic IT, desktop, server, and network knowledge preferred




• Innovative thinking to streamline processes and improve overall performance and productivity




• Strong communication skills, both written and verbal along with sound decision-making skills




• Exceptional customer service and interpersonal skills and the ability to work effectively with other

Additional Information:

Full Salary Range: Business Systems Analyst II: $65,000- $81,236- $97,500 Annual.

Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.   

Our total rewards program offers benefits that are the best fit for you at every stage of your career: 

• Comprehensive healthcare options (Medical, Dental, and Vision) 




• 401(k) match, and a fully funded pension plan




• Paid time off and holidays 




• Free public transportation passes 




• Annual educational assistance 




• On-site fitness facility  




• Professional development programs, training, and conferences 




• And more…

 ​

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy. 

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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