Handle end-user support calls or tickets; work directly or indirectly with customers to supply services and help resolve user issues.
Provide continuing customer support via electronic means, telephone calls, on-site training, and/or by conducting periodic user meetings.
Develop and maintain accurate documentation of customer interactions.
Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
Assist in testing updates of the software per changing government regulations, client needs, and technological advances.
Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software limitations.
Aid in supporting and training customers on electronic records management.
What We Are Looking For:
Proven success where frequent customer interaction and support was a requirement.
Detail oriented with ability to perform deep dives and ascertain core reasons for customer challenges.
Quick study and detailed note taker
Demonstrated ability to prioritize work tasks and adapt to changing requirements.
Be able to work both independently and as part of a team.
Comfortable expressing ideas and opinions in a respectful manner.
Enjoys learning and embraces new challenges (dynamic workplace).
What Will Help You Stand Out:
Familiarity with Real Estate Tax and Financial process for County Auditors and Engineers in Iowa.
Intimate knowledge of GAAP (General Accepted Accounting Principles), Fund Accounting, and DOT accounting
Familiarity with Document Locator
Experience as an end user of the Solutions Vision product and services OR working in local government operations (counties, cities, municipalities).
