Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics
Community AppearanceIntentional PresentationExceptional HomesPrompt AttentionResident Satisfaction
The 5 Ps
PersonalityPurposePassionPreparationParticipation
Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities
Complete the day-to-day transactions and tasks related to the operation of your assigned community, execute all aspects of the leasing process, and assist with resident relations in accordance with company policies and Fair Housing LawsConduct community and apartment tours that result in new leases by highlighting features and providing information on the community and surrounding neighborhoodAssists in developing and executing comprehensive marketing strategies for the community, encompassing neighborhood/employer outreach plans, social media, digital marketing review, online reputation building, resident event coordination, and community engagement initiatives to foster a strong sense of community and increase visibilityMaintain organization of resident files; process applications, credit screenings, and criminal background checks; and prepare lease agreements and renewalsConsistently follow up with prospective residents to finalize decisions and ensure customer satisfaction via phone call and emailProvide outstanding customer service to all residents, prospects, vendors, and other community members including greeting everyone that enters the lobby of the communityPromote resident satisfaction and retention by following established industry standards and company policies such as ensuring maintenance requests have been completed promptly and accurately and responding quickly to resident concerns or questionsFamiliarize yourself with current industry trends by conducting market surveys of local competitor rental rates, concessions, and specials