At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like?
The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with MTM meet and exceed the compliance requirements contained in our contract. This includes performing random and/or schedule site visits, inspections and provide street level monitoring. The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards. This an hourly role Mon-Fri working either 10am-630pm or 11am-730pm.
Location: 4100 Garden City Dr Hyattsville, MD 20785
What you’ll do:
Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards
Perform onsite visits and street observations of current MetroAccess customers in the DMV
Perform on street observations of providers’ vehicles, drivers and services
Document on street observations and provide input to MetroAccess on both positive and negative findings
Schedule facility and maintenance inspections
Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
Perform random and/or scheduled site visits and inspections
Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
Ensure safety and comfort features are in good working order (i.e. brakes, tire tread, signals, etc.)
Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
Prepare and present comprehensive reports and briefings
Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
Observe operator behavior, driving records, handling of customers and timeliness of transports
Respond to MetroAccess on all inquiries in a timely manner and attend meetings
Plan and document deficiencies and provide follow up reports to management on a regular basis
Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
Will ensure that each of the operators employed by the contractor are credentialed for paratransit services that meet MetroAccess standards
Will review the operator’s license, proof of insurance, training certificates, and other documents
Other duties as assigned
What you’ll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
Knowledge of appropriate maintenance processes
Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)
Skills:
Ability to maintain high level of confidentiality
Ability to work independently with minimal supervision
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel and Trapese
Proven experience dealing with conflict management and resolution
Willingness and ability to travel locally within the DC area 75% of the time
Flexibility to work a variety of work schedule/hours
Regular attendance
Even better if you have...
Bachelor’s Degree
2 years of vehicle inspection experience
2 years of facilities inspection experience
Prior audit experience and/or knowledge of Medicaid guidelines
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary: $23/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
