Business Solution Engineer Director I




Location: This position will work a hybrid model (remote and office). Ideal candidates must live within 50 miles of a PulsePoint location.


The Business Solution Engineer Director I oversee the management and delivery of digital and AI transformation efforts. This role supports strategies to deliver industry-leading digitized service results, optimize member, provider, and employee experiences, and reduce administrative costs.



How you will make an impact:



• Participate with peers and leadership to deliver strategic plans and objectives.
• Provide a broad range of services needed by operational & technology teams to satisfy strategic initiatives.
• Lead and execute strategic business transformation projects along with complex/new processes.
• Plan, direct, and control the resources and efforts of units within a blended Digital Operations and Business Solution Engineering organization.
• Evaluate and prove how emerging digital and AI technologies (API, RPA, LLMS, and ML) can be used to achieve organizational objectives.
• Partner with operational leaders and IT to establish a pipeline of high-impact areas of transformation opportunities.
• Lead the implementation/management of digitization initiatives that demonstrate an understanding of current and future operational business processes.
• Obtain resources (people, funding, material, support) to accomplish goals within units of responsibility.
• Ensure compliance with state and federal regulations.
• Direct multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
• Manage an enterprise suite of applications by developing digitization forecasts and delivery plans.
• Ensure disaster recovery and business continuity plans are implemented, monitored, and updated regularly.
• Deliver operational guidance and offer system solutions enabling 24x7x365 functional operations.
• Prioritize a portfolio of transformation opportunities based on organizational needs and customer impact.
• Oversee the business-led activities of the software development lifecycle including requirements gathering, test case success criteria, user acceptance testing, and overall solution sign-off.
• Ensure all business deployment activities are completed including documentation, training, change communication, backout plans, and control plans.
• Track value realization and sign-off from business on value and outcomes promised by solutions.
• Monitor the performance of all deployed transformation efforts and ensure continuous solution optimization.
• Optimize and maintain AI and digital solutions including the development and testing of new feature sets for improved predictive model accuracy, prompt tuning, and engineering LLMs.
• Hire, train, coach, and evaluate the performance of direct reports.
• Provide leadership to motivate subordinates and accomplish organizational goals.
• Develop a strong team through training and organizational development practices.
• Implement company policies, practices, and procedures.
• Manage information system and programming activities of technical staff.
• Continually monitor procedures and operational metrics using reporting and analytics tools.
• Manage geographically diverse associates and vendor partners.
• Maintain fiscal responsibility for the unit budget.
• Build strong partnerships with market and digital leads, benefits administration, provider engagement and contracting, sales, and internal audit.
• Adjust communications based on the audience, translating technical issues into non-technical terms for non-technical or executive audiences.
• Facilitate, negotiate, and persuade effectively.
• Interface with external contacts such as customers and agencies.
• Negotiate the resolution of intra-organizational issues in the best interest of the business.



Minimum Requirements:



Requires a BA/BS degree in Information Technology, Computer Science, or a related field of study and a minimum of 7 years of experience leading technology (application development, configuration, maintenance or implementation and support) teams and/or cross-functional projects (technology and operations) teams; with 5 years management and/or leadership experience; or any combination of education and experience which would provide an equivalent background.



Preferred Skills, Capabilities and Experiences:



• Health insurance industry experience is strongly preferred.


Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.