Job Description:

Senior Manager, AOC

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GENERAL DESCRIPTION

Under the general direction of the Director of Airfield Operations and Emergency Management, the Senior Manager, Airport Operations Center manages the Airport's 24/7/365 operations and communications center which serves as the central point of contact for all calls, including emergency calls. The operations center is responsible for proactive management and leadership of airport systems, customer processing and movement, emergency management, and 911 Public Safety (Police, Fire, EMS) calls as well as calls relating to all critical airport systems including elevators, escalators and shuttles.  This position is responsible for managing a staff of managers and a team of 30+ dispatchers on rotating shifts. Strong, proven people leadership is a must in this role.  In addition to the leadership responsibilities this role is also responsible for planning, budgeting, coordinating, and controlling personnel, material, and physical resources to achieve operational and organizational objectives and ensuring all safety and regulatory compliance to FDLE, CJIS, and any other applicable requirement.

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SUPERVISES OTHERS: YES

COMPENSATION: $120,000 and up based on experience

FLSA STATUS: EXEMPT

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ESSENTIAL FUNCTIONS

·         Manages, plans and provides direction, coaching, counseling, and mentorship to staff to ensure effective operation of the Airport Operations Center.

·         Manages subordinate staff by scheduling, assigning and reviewing work; providing training and counseling and evaluating performance; initiates corrective action, if needed.

·         Establishes administrative policies, procedures, and guidelines to ensure proactive operational efficiency and effective administration of assigned personnel.

·         Coordinates assignments for the Airport Operations Center, assigns staff to ensure adequate coverage, monitors activities to ensure adequate staffing and coordinates backup support for contingency actions.

·         Reviews and acts on management, administrative, and operational problems proactively.

·         Determines funding requirements, develops and manages the Airport Operations Center annual operating budget and monitors status of allocated funds and controls expenses.

·         Forward plans for future needs and benchmark operational processes against other airports to ensure best practices are in place at all times.

·         Coordinates with other divisions within the organization as well as and external agencies/departments to ensure efficient flow of communications and service; interprets, explains and ensures compliance with program requirements, regulations and procedures.

·         Assesses Airport Operations Center staffing needs and identifies shortfalls; interviews and recruits, or assists in the recruitment, of new personnel and identifies and implements means and methods to reduce attrition, improve employee retention, and increase diversity within the Operations Center

·         Responsible for their subordinate employee’s welfare and care, individual training in the conduct of their duties and mentoring.

·         Reviews subordinates work performance conducts open and honest performance check-ins, appraisals, initiates corrective action or discipline as necessary.

·         Ensures subordinates meet authority standards in personal appearance, maintains and accounts for equipment as instructed.

·         Regular and reliable attendance is required as an essential function of the position.

his list is not intended to be all-inclusive, and you may not be responsible for every item listed. The employer reserves the right to assign additional functions and responsibilities as necessary.

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REQUIRED FOR ALL HCAA JOBS

• In the event of an emergency or disaster that impacts the Hillsborough County Aviation Authority (HCAA), an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department or the HCAA Emergency Operations Center (EOC). Such assignments may be before, during, or after the emergency/disaster.


• Complies with all HCAA Policies, Procedures, and Standards.


• Performs other duties as assigned.

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QUALIFICATIONS (EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS)

·         High School Diploma/GED or equivalent

·         Five (5) years of experience directly related to the position duties.

·         Three (3) of experience in a supervisory capacity.

·         Or equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below.

·         Must possess a valid, current Florida Driver License at the level required for the position when operating an Authority vehicle or driving on behalf of the Authority.

 

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PREFERRED QUALIFICATIONS

Bachelor’s Degree in Airport Management or related field.

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KNOWLEDGE, SKILLS, AND ABILITIES

·         Knowledge of the principles and practices of management, including strategic planning, budgeting, and performance evaluation.

·         Knowledge of airport operations, emergency management protocols, and public safety communication systems to ensure efficient management of the Airport's 24/7 operations.

·         Skill in applying effective leadership techniques to mentor and develop a diverse team of managers and dispatchers, fostering a positive work environment.

·         Ability to utilize strong analytical skills to assess operational needs, forecast future requirements, and implement best practices to enhance airport efficiency.

·         Knowledge of regulatory compliance requirements, including FDLE and CJIS, to ensure all operations meet necessary safety and legal standards.

·         Skill in conflict resolution and performance management to conduct honest evaluations, provide constructive feedback, and address personnel issues effectively.

·         Knowledge of budgeting processes and resource management to develop, monitor, and control the Airport Operations Center's annual operating budget.

• Ability to communicate effectively orally and in writing.  

• Ability to establish and maintain effective working relationships with others within and outside the Authority.  

• Ability to handle restricted, sensitive, and confidential information.  

• Ability to provide outstanding customer service, serve the public, and represent the Authority with courtesy and professionalism.  

      

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The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors.

The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision to grant reasonable accommodation requests will be made case-by-case.

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