ADS, Inc. began more than 20 years ago by outfitting Navy SEALS with quality dive equipment, and today we're proud to manage 3,000 supplier partnerships and over 50,000 products.
Job Title: Customer Solutions Architect Location: ADS Headquarters Virginia Beach, VA (Not Remote)
Our Mission at ADS Inc. is to actively seek our customers’ equipment and logistical challenges and deliver innovative and cost-effective solutions. As we focus on growing our business, providing managers with high quality, reliable information and insights is critical for success. As a Customer Solutions Architect, you will play a pivotal role in driving these efforts at ADS.
RESPONSIBILITIES
Designs and implements data driven customer service systems and strategies to enhance the customer experience and facilitate solutions to customer inquiries.
Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks and close cases.
Identify, evaluate and understand customer needs and consistently provide complete and accurate solutions, including product and order information. Provide detailed issue diagnosis while minimizing call backs.
Leads high customer satisfaction using data and proactive solutions.
Serves as a knowledge resource and escalation point for coworkers and customers.
Provides recommendations to process improvements impacting both internal and external stakeholders.
MINIMUM REQUIREMENTS
High School diploma or equivalent.
Minimum 2 years of customer service experience.
3 years of experience in Microsoft Office applications with a high level of proficiency in Excel.
3 years of data entry experience.
PREFERRED QUALIFICATIONS
Prior experience in Salesforce & Oracle is a plus.
Ability to effectively prioritize in a high-volume, multi-tasking environment.
Proven ability to enter data, record and file accurately.
Superior attention to detail, results-driven, self-starter with excellent communication, and organizational skills.
Remarkable interpersonal and customer service skills necessary as well as the ability to work independently or in a team.
ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers' problems, and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin, or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
