Job Description:
Kastle Systems


Service Technician I - CCTV

US-VA-Falls Church

Job ID: 2024-4179
# of Openings: 1
Category: Service & Installation
Kastle - Falls Church

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

We're looking for a Service Technician who will test, troubleshoot and repair all aspects of our security systems including access control, and video systems at customer sites. The Service Technician interacts directly with clients, client representatives, contractors, and Kastle personnel to ensure successful service and repair solutions.

Responsibilities

Service and Resolution

• Maintains, services, installs, and tests basic access control, security components, and Video/CCTV Systems.
• Diagnoses CCTV system problems and determine faulty components.
• Programs digital video recorders and network video recorders according to client needs.
• Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards.
• Provides regular progress updates to all stakeholders.
• Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install, and test equipment.

Service Ticket Administration

• Manage service tickets once assigned.
• Logs hours and parts used on jobs, changes the billing status on jobs after consultation.
• Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies.
• Processes work orders and service requests in the dispatch system.

Equipment Maintenance and Inventory

• Maintains and protects building keys to customer buildings.
• Provides proper documentation for inventory control and maintains proper inventory for vehicles and projects.
• Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.

Qualifications

• Basic electronics knowledge.
• Basic electrical knowledge.
• Basic networking knowledge.
• Basic knowledge and experience in:
  • Access control (Z, Quad, other)
  • Standard locks
  • Alarm systems
  • Telephones
  • Intercom Systems
  • Basic Video
  • Install techniques
• Must be available to perform end of year and interim inventory counts.

PI255928636

Salary: $55,000.00

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