A Spa Attendant is responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Recreation Attendant, you would be responsible for ensuring a clean, safe and relaxing/fun environment for guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and respond to guest inquiries and resolve service issues in a timely, friendly and efficient manner
Maintain cleanliness of work area including, but not limited to, cleaning the facility, locker rooms, machines and equipment in accordance with federal, state, local and company standards
Stock and replenish the facility with supplies and products, including, but not limited to clean towels, fresh water, drinking cups, etc.
Assist in monitoring facility use to ensure guest safety
Conduct financial transactions, as needed
Perform general Spa duties, as needed
Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and team members
Greeting guests and directing them to the Pool entrance or Fitness and Wellness Center
Gain preference of seating by offering Cabana, Sun or Shade
Enter poolside guests into Open Table or communicate with Pool Hostess for seamless F&B service
Be responsible for setting up lounge chairs and cabanas
Assist guests with sun shades (umbrella) location, set-up and maintenance throughout the day.
Delivering clean towels and removing all soiled towels for pool and fitness center.
Anticipate guest needs, as to where guests will never have to ask for anything
Check on daily amenities per hour and deliver to guest
Setup and maintain the pool environment and material perfectly clean as per side work checklist description
Maintain fitness facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
Ability to give orientation tours and describe the fitness equipment to all guests entering the fitness and wellness center.
Ability to handle multiple tasks simultaneously.
Ability to work in a fast-paced indoor/outdoor environment while maintaining a calm appearance.
Keep all pool deck areas, fitness center and locker rooms clean and free of debris
Follow Waldorf Astoria grooming and appearance guidelines while maintaining a positive attitude.
Following the posted opening and closing duties and side work sheet
Attend all pre shift communication meetings
Attend monthly department meeting as required
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
